Guilford Metro 911 2025 Annual Report

Guilford Metro 9-1-1 2025 Annual Report

GREENSBORO-NC.GOV/GM911

ONE CALL. ONE CENTER. ONE SOURCE.

From the Director

Guilford Metro 9-1-1 (GM911) serves as the Primary Public Safety Answering Point (PSAP) for enhanced 9-1-1 in Guilford County. The center provides 911, dispatch, and radio services for other cities, towns, and unincorporated areas in Guilford County, and only EMS dispatch for the City of High Point. The 2025 calendar year was a good one for our department. We continued our ongoing transition to a new computer-aided dispatch platform with Octave (formerly Hexagon). The department remains at the forefront in many areas. Some of the many 2025 projects include: • The Technical Services Division continued maintenance for a backup redundancy for the USDD fire alerting system and deployed new radios for all City users, which included police, fire, and all general government departments • The Public Safety IT Division transitioned to Axon RMS for police in October 2025, and continued work for implementation for Octave’s CAD. IT also deployed Multiple Factor Authentication for all public safety accounts.

• The Training Division completed 7,600 public records requests and received state funding and approval to outfit all seats in the new training room with phones, CAD, and radio. • The Emergency Communications Division was credited with 53 life saves and processed more than 670,000 phone transactions. GM911 is progressive and responsive to the needs of our agencies and community. We stand ready to fulfill our role as the “First, First Responder.” I am very proud of the staff’s many accomplishments. Without its dedication and professionalism, GM911 would not fulfill our mission of providing high-level customer service to the community and our users.

Index About GM911 ..............................3 Agencies Served and Interoperability ...................... 4-5

Administrative Services............6

Accreditation................................7

Training ......................................8-9

Communications ..................... 10

Telephone Statistics................ 11

Staffing........................................ 12

Awards and Recognition ...... 13

Public Safety Information Technology ..........................14-15

Technical Services .............16-19

Melanie A. Jones Executive Director

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Department Leadership Melanie Jones Executive Director Mark Shepherd Quality Assurance Administrator Christine Moore Deputy Director of Operations Greg Nash Public Safety IT Manager Lewis Cheatham Technical Services Division Manager Tracy Nash Administrative Fiscal Manager (June 2025) Executive Board City Manager Trey Davis City of Greensboro County Manager Victor Isler Guilford County (July 2025) 911 Council Sheriff D.H. Rogers Guilford County Police Chief John Thompson City of Greensboro Fire Chief Jim Robinson City of Greensboro Emergency Services Director James Albright Guilford County User Groups EMS Chair: Shift Commander Jeff Hutchens Guilford County Emergency Services Fire Chair: Chief Larry Moser Mt. Hope Fire Department Law Chair: Captain Jarad Corbett Guilford County Sheriff’s Office Radio Chair: Technical Services Manager Lewis Cheatham GM911 About GM911

Our Mission

The mission of GM911 is to serve the community and local government agencies with effective communications services and to facilitate communications for public safety agencies in Guilford County. To be effective, GM911 uses all available resources to support the missions of subscriber agencies. We are committed to the priorities, missions, and objectives of those we support and will partner with those departments and organizations to accomplish their goals while we adhere to the department’s core values.

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Agencies We Serve GM911 provides call intake and dispatch for medical, fire, and law enforcement agencies throughout Guilford County, and manages equipment to provide for radio communications for a wide range of organizations. Colleges & Universities

Municipal Governments City of Burlington City of Graham City of Greensboro General Government and Transit Agency City of Thomasville Guilford County Animal Control, Dive Team, Emergency Services, Facilities/General Services, General Government, Hazmat, Juvenile Detention, Parks and Recreation, Public Health/DSS, Security, and Transportation Law Enforcement Burlington Police Drug Enforcement Agency Graham Police Greensboro Police Department Guilford County Sheriff’s Department Other Carelink of Cone Health Systems Cone Health System High Point Regional Hospital Piedmont Triad Airport Authority Piedmont Triad Ambulance & Rescue NC Department of Transportation (IMAP)

Guilford Technical Community College - Fire Curriculum, Fire Station 99, and Police High Point University North Carolina A&T State University University of North Carolina at Greensboro Fire Alamance Fire Department Burlington Fire Department Central Piedmont Fire Department Fire District 13 Incorporated Fire District 28 Incorporated Gibsonville Fire Department Graham Fire Department Greensboro Fire Department Guilford County Fire Marshall Guil-Rand Fire Department Julian Fire Department Kernersville Fire Department Kimesville Fire Department McLeansville Fire Department Mt. Hope Fire Department Northeast Fire Department Oak Ridge Fire Department Pinecroft-Sedgefield Fire Department Southeast Fire Department Stokesdale Fire Department Summerfield Fire Department Whitsett Fire Department

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Agencies with Interoperability GM911 systems can communicate with the following agencies. Colleges & Universities Alamance Community College Elon University High Point University

Municipal Governments City of Thomasville Davidson County Randolph County Rockingham County Stokes County Town of Cary

Emergency Management Mecklenburg Emergency Medical Services NC Office of Emergency Medical Services Thomasville Rescue Triad Regional Advisory Committee Urban Search & Rescue Fire

Town of Gibsonville Town of Kernersville Wake County Winston-Salem/Forsyth County Law Enforcement Alcohol Law Enforcement (ALE) Alcohol, Tobacco, and Firearms (ATF) Elon Police Department Federal Bureau of Investigation Gibsonville Police Department High Point Police Department Lexington Police Department NC Department of Probation and Parole NC Department of Public Safety NC State Highway Patrol NC Criminal Investigations Division State Bureau of Investigation US Courts Probation and Parole US Marshal Middle District US Secret Service Other Guilford County Schools NC DMV License & Theft Bureau NC Forestry Service NC State Parks NC Wildlife Resources Commission Wake Forest Baptist Medical Center 5

Denton Fire Department Faucette Township Fire Department Hasty Fire Department Healing Springs Fire Department High Point Fire Department Horneytown Fire Department Lexington Fire Department Liberty Fire Department Midway Fire & Rescue NC Office of State Fire Marshal Randolph County

Reeds Fire Department Tyro Fire Department Wallburg Fire & Rescue Municipal Governments Alamance County

Caswell County City of Archdale City of Durham City of Fayetteville City of High Point City of Salisbury

Administrative Division

Quality Assurance & Training Section The Quality Assurance and Training Section oversees the coordination of training programs for both new hires and existing employees, as well as the generation of 911 records for the Guilford County Department of Social Services, emergency responders, legal professionals, media outlets, and the public. The team also actively contributes to public relations and recruitment initiatives. This section develops emergency communications personnel through a structured Training Academy complemented by ongoing in-service education. The curriculum aligns with national standards and is accredited through the APCO Agency Training Program, ensuring trainees receive consistent, high-quality instruction while developing critical decision-making and psychomotor skills. Building upon previous infrastructure investments, including the Shepherd Training Center and AI Skill Lab, the academy fully integrates simulation based instruction. AI-supported scenarios and practical activities enhance decision-making, reinforce protocol adherence, and improve operational readiness before independent call handling. The QA/Training Section ensures accreditation standards are met, and employees are developed through structured feedback and continuous improvement practices. Monthly evaluations, incident reviews, and Quality Improvement Plans reinforce performance standards and facilitate measurable growth. The program adopts a supportive, non-punitive approach that recognizes outstanding performance and provides clear, actionable feedback. Collaboration among quality assurance staff, communications training officers, and supervisors promotes consistency across shifts and supports operational excellence.

The Administrative Division holds two sections, the Administrative Section, and the Training & Quality Assurance Section. The Administrative Section provides day-to-day fiscal management, personnel management, project oversight, and planning for all other divisions. The section oversees the department’s $24.9 million budget. About the Division

2024-2025 Public Records Data

2025

7,655

2024

8,006

Administrative Section

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

PUBLIC (ATTORNEY/ CITIZEN/MEDIA) 2,649

270 2,454

5,006 24,591

Requests by Type

RADIO TRAFFIC

REDACTED/UNREDACTED PHONE CALLS

DSS

DOCUMENTS REVIEWED/REDACTED

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The International Academies of Emergency Dispatch (IAED) designated GM911 an Accredited Center of Excellence (ACE) in two critical call-taking disciplines, Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). To promote continuous improvement, emergency communications specialists receive monthly performance feedback. This reporting process is critical to the section’s Quality Assurance and Quality Improvement Program, which enhances the level of service provided to residents and partner agencies. 2025 Accreditation Compliance

Accreditation

• Accredited Center of Excellence (ACE) for Emergency Medical Dispatch and Emergency Fire Dispatch • APCO International Standards for Public Safety Telecommunications • Commission on Accreditation for Law Enforcement Agencies (CALEA) • Commission on Accreditation of Ambulance Services (CAAS) The section also ensures compliance with the 911 communication standards required for the following accreditations:

2025 Compliance Levels

Compliance Level

Minimum Standard

EMD

EFD

EPD*

High Compliance

56%

61%

43%

None

Compliant

28%

22%

38%

None

Partial Compliance

6%

7%

10%

10%

Low Compliance

3%

4%

4%

10%

Non-Compliant

7%

7%

5%

7%

**GM911 is currently not ACE accredited in Emergency Police Dispatch (EPD), and as a result, is not obligated to adhere to the minimum compliance standards. Nevertheless, we are committed to achieving this objective.

ACCREDITED CENTER OF EXCELLENCE

Training Section

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Training Training Responsibilities

This section trains all new emergency communications personnel through an in-house Rookie School and provides monthly continuing education for all employees. GM911’s training curriculum aligns with the minimum training standards for public safety telecommunicators set forth by the Association of Public Safety Communications Officials (APCO) International and is accredited by the APCO International’s Agency Training Program. This accreditation serves to validate the agency’s curriculum and guarantees that trainees receive the necessary content. Furthermore, it highlights the importance of demonstrating decision-making and psychomotor skills as specified in the standards.

Training Team Credentials

American Heart Association CPR and CPR Instructor EMD-Q, EFD-Q, and EPD-Q Quality Assurance certifications Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) Federal Emergency Management Agency (100, 200, 700) International Academies of Emergency Dispatch Emergency Telecommunicator (ETC) and ETC Instructor National Emergency Number Association (NENA) Emergency Number Professional NENA Certified Manager of Communications Center Professional North Carolina Department of Justice, General Instructor NC Division of Criminal Information (DCI) and DCI Instructor

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Workforce Development and Education In partnership with Guilford County EMS, Guilford Metro 9-1-1 launched a Career and Technical Education Immersion initiative to expose Guilford County School students to emergency communications and pre-hospital systems. This program strengthens the future workforce and fosters early awareness of public safety career pathways. City Training Academy trainees also participate in structured agency exposure experiences, including fire station visits, EMS operational discussions, and law enforcement collaboration. These experiences reinforce how telecommunicator performance directly impacts field outcomes and enhances coordination during emergency response.

2025 Training Highlights

• Conducted multiple rookie academies to support staffing and operational readiness • Maintained Accredited Center of Excellence for Emergency Medical Dispatch and Emergency Fire Dispatch • Fully integrated the Shepherd Training Center simulation environment into the Training Academy and continuing education programming • Transitioned AI Skill Lab from implementation to daily instructional application, using performance data to reinforce protocol mastery and identify learning trends • Expanded scenario-based simulations to strengthen decision-making in high-risk, low-frequency events • Incorporated Mobile Communications Terminal hands-on training to bridge call intake and field response operations

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Communications Division Education & Outreach GM911 is dedicated to fostering strong community relationships and educating the public about 911, our organization, and other public safety topics. Through the Red E. Fox Program and other outreach efforts at local schools and youth centers, GM911 staff teaches the importance of 911 to local children. Department members from all divisions participate in various public relations events and gatherings throughout the year. This outreach allows community members, local businesses, and partner agencies to fortify bonds with GM911.

Feedback from Public & Partners

Commendations

2025

2024

Complaints

2025

2024

Citizen

11

5

Citizen

2

2

Other Agencies

6

93

Other Agencies

23

20

Internal

64

192

Total

25

22

Total

81

290

Founded*

19

16

*Founded complaints were those determined to be valid upon review.

2025 Public Relations Events & Engagements

Public Safety Exercises State of the City Address United Way of Greater Greensboro Events Women’s Professional Forum

Guilford Metro 9-1-1 Telecommunications Banquet Intrado Customer Advisory Board Human Rights Group Events Law Enforcement Memorial Service Meetings with delegations from Slovenia and Moldova Met with representatives from NC Local Government Information Systems Associations for discussion and a tour National Night Out Press Conferences Public Safety Community Update Meetings

911 Goes to Washington Community and School Events Greensboro City Council Meetings City of Greensboro City Academy City of Greensboro G-School City of Greensboro REACH event Greensboro Merchants Association Guilford County Commissioner Meetings Guilford Emergency Medical Services Events Guilford Metro 9-1-1 Recruitment Events Guilford Metro 9-1-1 Rookie Academy Graduation

911 Communications Center Tours

TOURS ATTENDEES 82 347

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Telephone Statistics Call Volume

The Emergency Communications Division processed 671,678 calls in 2025. The NC 9-1-1 Board uses RapidDeploy Eclipse Analytics for statewide reporting. The Eclipse call answering reports consistently show GM911 is a state leader by answering 99.9% of 911 calls within 10 seconds. 911 Calls Received 339,861 10 Digit Calls Received 197,956

911 Calls Received 10 Digit Calls Received

326,595 187,317 154,766 668,678

Outgoing Calls

Outgoing Calls

163,827 701,644

Total Telephone Transactions

Total Telephone Transactions

154,766 OUTGOING CALLS

177,454 OUTGOING CALLS

2025 Telephone Statistics Monthly Averages ALL CALLS 3.9% decrease from 2024 27,216 23,567 WIRELESS CALLS 3.2% decrease from 2024 TEXT TELEPHONE, TEST-DRIVEN DEVELOPMENT AND TEXT-TO-911 CALLS 126 18.7% decrease from 2024 ABANDONED CALLS 6.6% decrease from 2024 708 AVERAGE CALLS 3.7% decrease from 2024 897

-5.5%

326,595 911 CALLS RECEIVED

347,745 911 CALLS RECEIVED

187,317 10-DIGIT CALLS RECEIVED

203,330 10-DIGIT CALLS RECEIVED

-3.9%

-5.4%

2025 Call Volume Total Telephone Transactions: 668,678 - 4.7% decrease

2024 Call Volume Total Telephone Transactions: 701,644

Types of Calls Wireless 911 calls represented 86.6% of our 911 call volume. The center experienced fewer abandoned calls. GM911 averaged 897 calls per day in 2025, a decrease of 3.7% percent.

Calls for Service

Agency

2025

2024

% of change

Guilford County EMS

93,759

91,183

2.7% increase

Guilford County Fire

17,908

16,959

7.3% increase

Guilford County Sheriff

55,510

58,223

2.3% increase

Greensboro Fire

39,575

39,055

1.3% increase

Greensboro Police

174,193

176,667

1.4% decrease

Other Resources

14,690

15,670

6.3% decrease

All Agencies

395,635

397,757

0.5% decrease

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Staffing 2025 Force Strength

In 2025, the Emergency Communications Division employed 83 Emergency Communications Specialists (ECS). The authorized ECS staffing was 89, including supervisors and one deputy director. The division averaged 10 vacancies per month, and 13 new Emergency Communications Specialists were hired in 2025. In 2025, four Emergency Communications Specialists resigned, one transferred to another City department, two transferred to part-time, one retired, and two were dismissed. The division ended the calendar year with six vacancies. 2021 13 14 2022 13 14 2023 7 7.9 2024 9 10.1 2025 10 11.2

Resignations/Terminations/Retirements % of Turnover Exiting Staffers w

Resignations/Terminations/Retirements % of Turnover Exiting Staffers with Greater Than 1 Year Experience

16

RESIGNATIONS/ TERMINATIONS/ RETIREMENTS 10

14

12

EXPERIENCE 4

10

EXITING STAFFERS WITH >1 YEAR OF

8

6

11.2 %

4

PERCENT OF TURNOVER

2

0

2021

2022

2023

2024

2025

12

NC Chapter of the Association of Public Safety Communications Officials

Awards and Recognition

2025 Telecommunicator of the Year Elaine Feeny

2025 Communications Trainer of the Year Bill Daniel

Local Honorees GM911’s annual Employee

Recognition Program honored the following employees for their dedication and outstanding service.

Performance Standard Awards

Emergency Fire Dispatch (EFD) Apache Buie Lisa Bunch Brian Cole-Lilly Bill Daniel Charlena Hogue Mike Huntoon Evie Kabler Heather LeQuire Cindy Little Robin Maness Angela Mitchell Bernadette Ngetich Emergency Medical Dispatch (EMD) Alex Carroll Kasi Edwards Brad Kyer Kim Williams

Emergency Police Dispatch (EPD) Erin Blair Apache Buie Alex Carroll Crystal Connor Amber Crutchfield Kasi Edwards Nataya Florence Michael Hebert Charlena Hogue Corina Hunt Evie Kabler Kenya Kitchel Brad Kyer Heather LeQuire Cindy Little Robin Maness Tammy Matherly Mindy Medford Angela Mitchell Bernadette Ngetich Kim Williams

Life Saving Award For providing life-sustaining or

Telecommunicator of the Year Charlena Hogue

saving support Apache Buie Brian Cole-Lilly Crystal Connor Bill Daniel

Michael “JD” Davis Micaela Dawkins Kasi Edwards Nataya Florence Adam Goslin

Rookie of the Year Tamaira Travis

Support Person of the Year Jeri Phillips

Accredited Center of Excellence (ACE) Award For receiving ACE-level quality assurance scores

Casey Grant – EPD Corina Hunt – EFD Alexis Johnson – EFD Vanessa Johnson – EFD Ray Kivett – EPD Kristina McDaniel – EFD/EPD Misty Ritchie – EPD

Sabrina Simmons – EFD Mike Taylor – EFD/EPD Rosamae Turner – EFD Kim Williams – EFD Taylor Williford – EFD Kellie Zimmerman – EMD/EFD

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Public Safety Information Technology Division About the Division The Public Safety Information Technology (PSIT) division oversees the acquisition, maintenance, and distribution of hardware and software for Guilford Metro 911, the Greensboro Police Department (GPD), and the Greensboro Fire Department (GFD). The division also supports special projects, plus City departments and external agencies that use PSIT systems and hardware. Some technologies supported by PSIT include the Computer-Aided Dispatch (CAD) system, 911 phone and recording systems, Windows and Linux servers, mobile communications terminals (MCT), and the Law Enforcement Records Management (RMS) System. PSIT also supports equipment that alerts fire stations, security cameras, cellular devices, data backup solutions, disaster recovery solutions, and virtual private network (VPN) servers used by public safety personnel. Geographic Information Systems and Master Street Address Guide (MSAG) maintenance are other essential functions of the division.

Public Safety IT Manager Greg Nash

2025 Highlights

• Deployed multi-factor authentication for all public safety agency users • Completed migration to a consolidated print server for GFD, GPD, and GM911 • Implemented a demilitarized zone environment for public safety departments within the PSIT data center • Successfully implemented the Axon Records Management System for the GPD • Deployed mobile device management software for phones and tablets • Implemented and activated the Deccan Live Move-up Module (MUM) for GFD move-ups and resource allocation • Installed an additional, secure gateway at the backup PSIT data center site • Completed server and workstation upgrades to meet Microsoft end-of-life requirements • Continued the Hexagon OnCall Dispatch implementation • Migrated US Digital Designs station-alerting servers to a virtual environment • Moved the Zerto disaster recovery system from Windows servers to Linux appliances

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65

MAP UPDATES

ANNEXATIONS

14

SYSTEM UPTIME 99.99 %

System Uptime/Downtime System uptime is critical for the 24/7/365 emergency operations center. PSIT strives for high availability, steady performance, and data integrity. Excluding planned downtime, GM911’s CAD and Phone systems’ uptime did not fall below 99.99% in 2025.

Public Safety IT Fire

WORK ORDERS 8,600

Public Safety IT 911

Help Desk/Work Orders In addition to completing projects and distributing equipment, PSIT processed more than 8,600 work orders from internal and external users in 2025. Many were completed within 24 hours of submission. Many of the work orders were addressed or completed after hours by on-call personnel.

Public Safety IT Police

Geographic Information System (GIS)

The PSIT Division employs GIS personnel responsible for updating geographic information for emergency and non-emergency responses. This critical data identifies a caller’s location and recommends the proper response by specific agencies. The information drives the division’s CAD system and allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure current and accurate information. In 2025, GIS staff made significant changes noted below.

STREET SEGMENT ADDITIONS 795

ADDRESS POINT ADDITIONS/EDITS 16,782

STREET SEGMENT EDITS 3,628

2,744

Geographic Data Updates

POLYGON EDITS

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Technical Services Division About the Division

Guilford Metro 9-1-1’s Technical Services Division operates a full-service, customer-owned and maintained (COAM), 800 MHz trunked wireless radio system. It also programs, supports, and offers accessories for subscriber equipment. The division typically works with public safety and public works agencies at all levels of government, representing five central North Carolina counties plus municipalities like Greensboro, High Point, Thomasville, Burlington, and Graham. The division strives for excellent customer service and producing professional results in the maintenance, repair, and programming of the radio system and end-user subscriber equipment for voice, data, emergency, and non-emergency communications. It also provides consultation, order processing, and project management to meet customers’ communications needs.

MAINTAINED BY GM911 6,884

TOTAL RADIO SYSTEMS ASSETS

16

2025 Highlights

State-of-the-art communications equipment is critical to GM911’s success, but only effective when regularly updated and maintained by the Technical Services Division. In 2025, the unit maintained and configured the department’s P25 digital trunked infrastructure platform and upgraded the system to the newest version (A2024.1). The updated radio system also received required hardware and software updates, optimizations, and enhancements to maximize performance and accuracy. Updates and enhancements give GM911 a system secure and robust enough to meet the needs of our public safety users. The division also enhanced the PCTEL Seahawk Radio Frequency monitoring system through several software upgrades. An interference triangulation upgrade allows over-the-air radio frequency monitoring, which greatly assists in monitoring and locating potential interference harmful to the radio system’s operation. The Seahawk system has helped the department identify and rectify several interference-related problems. The equipment is also a major player in the commissioning and inspection of bi-directional amplifier systems (BDA) in compliance with the NC State Fire Code. The department looks to implement additional Seahawk equipment in the future. Technical Services staff continue BDA systems checks and approvals established by changes in the NC Fire Code. The new code requires first responders’ radios to work properly while inside newly constructed buildings. It also requires the Technical Services Division to work with every contractor on new constructions of at least 7,200 square feet to ensure the BDAs are commissioned properly, communicate over the air to City tower sites, and do not interrupt the division’s systems. Technical Services holds the FCC license for GM911’s radio system and oversees the BDA systems for multiple jurisdictions throughout the region, including Greensboro, High Point, Burlington, Graham, Mebane, Haw River, Guilford County, Alamance County, and other areas. Representatives from the division attended various meetings, conferences, trainings, and workshops for NC Emergency Management, FIRSTNET, APCO, NENA, MTUG, NCSIEC, Motorola, and other state and national organizations.

2% GRAHAM FIRE/ POLICE

Total Radios

1% EACH CARELINK CONE HEALTH DEA GTCC NCDOT

2% NC A&T UNIVERSITY

5% THOMASVILLE

PTAA PTAR UNCG

7% BURLINGTON

41% GREENSBORO

35% GUILFORD COUNTY

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Technical Services Division 2025 Projects

The Technical Services Division manages and assists customers with daily operations and special projects, and makes it a point to provide outstanding customer service and efficiency. Below are some of the projects completed in 2025. • Maintained the backup redundancy of the US Digital Designs automated alerting system that uses a customized in-house engineered radio house set configuration and an in-house custom-designed interface for automated alerting redundancy for the City’s fire department and several others in Guilford County • Reprogrammed subscriber units for continued interoperability amongst agencies • Genesis and MCM database maintenance and upgrades • Continued the alignment and optimization of radios to manufacturer specifications for safety and optimum performance • Extended the City’s agreement with Motorola for system maintenance (parts) and SUA (software) • Maintained the City of Thomasville’s public safety, non-public safety radio system, and radio units • Maintained the Guilford County Fire Department’s UHF paging system, a critical component for the department’s emergency notifications • Provided security upgrades at tower sites • Made Radio System SUS security updates • Deployed new radios to the City’s police and fire departments, plus other government departments

Future Projects

• Genesis and MCM database upgrades • Radio Codeplug Building and Programming for users to maintain interoperability • Pursue radio management systems that support wireless radio programming • Align and optimize field radios to manufacturer specifications • Add more conventional backup repeaters • Support the City of Thomasville’s radio system’s maintenance and subscriber alignments • System upgrades and optimizations • Smartconnect LTE for LMR radio configurations • Virtualization of our prime site • GTR to G series base station replacement • Replacement of current 911 dispatch consoles

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Radio Systems Assets Maintained by GM911

2,830 2,433

CITY OF GREENSBORO

GUILFORD COUNTY

524 338 134 125

CITY OF BURLINGTON

CITY OF THOMASVILLE

CITY OF GRAHAM

NC A&T STATE UNIVERSITY

90 79 73 73 63 43 41 38 3

NC DEPARTMENT OF TRANSPORTATION

GUILFORD TECHNICAL COMMUNITY COLLEGE

PIEDMONT TRIAD AIRPORT AUTHORITY

UNIVERSITY OF NC AT GREENSBORO

US DRUG ENFORCEMENT ADMINISTRATION

CONE HEALTH

CARELINK

PIEDMONT TRIAD AMBULANCE & RESCUE

HIGH POINT MEDICAL CENTER

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336-373-2933 1903 Midway St. Greensboro, NC 27403

GREENSBORO-NC.GOV/GM911

ONE CALL. ONE CENTER. ONE SOURCE.