Guilford Metro 911 2025 Annual Report

Technical Services Division 2025 Projects

The Technical Services Division manages and assists customers with daily operations and special projects, and makes it a point to provide outstanding customer service and efficiency. Below are some of the projects completed in 2025. • Maintained the backup redundancy of the US Digital Designs automated alerting system that uses a customized in-house engineered radio house set configuration and an in-house custom-designed interface for automated alerting redundancy for the City’s fire department and several others in Guilford County • Reprogrammed subscriber units for continued interoperability amongst agencies • Genesis and MCM database maintenance and upgrades • Continued the alignment and optimization of radios to manufacturer specifications for safety and optimum performance • Extended the City’s agreement with Motorola for system maintenance (parts) and SUA (software) • Maintained the City of Thomasville’s public safety, non-public safety radio system, and radio units • Maintained the Guilford County Fire Department’s UHF paging system, a critical component for the department’s emergency notifications • Provided security upgrades at tower sites • Made Radio System SUS security updates • Deployed new radios to the City’s police and fire departments, plus other government departments

Future Projects

• Genesis and MCM database upgrades • Radio Codeplug Building and Programming for users to maintain interoperability • Pursue radio management systems that support wireless radio programming • Align and optimize field radios to manufacturer specifications • Add more conventional backup repeaters • Support the City of Thomasville’s radio system’s maintenance and subscriber alignments • System upgrades and optimizations • Smartconnect LTE for LMR radio configurations • Virtualization of our prime site • GTR to G series base station replacement • Replacement of current 911 dispatch consoles

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