Guilford Metro 911 2025 Annual Report

Telephone Statistics Call Volume

The Emergency Communications Division processed 671,678 calls in 2025. The NC 9-1-1 Board uses RapidDeploy Eclipse Analytics for statewide reporting. The Eclipse call answering reports consistently show GM911 is a state leader by answering 99.9% of 911 calls within 10 seconds. 911 Calls Received 339,861 10 Digit Calls Received 197,956

911 Calls Received 10 Digit Calls Received

326,595 187,317 154,766 668,678

Outgoing Calls

Outgoing Calls

163,827 701,644

Total Telephone Transactions

Total Telephone Transactions

154,766 OUTGOING CALLS

177,454 OUTGOING CALLS

2025 Telephone Statistics Monthly Averages ALL CALLS 3.9% decrease from 2024 27,216 23,567 WIRELESS CALLS 3.2% decrease from 2024 TEXT TELEPHONE, TEST-DRIVEN DEVELOPMENT AND TEXT-TO-911 CALLS 126 18.7% decrease from 2024 ABANDONED CALLS 6.6% decrease from 2024 708 AVERAGE CALLS 3.7% decrease from 2024 897

-5.5%

326,595 911 CALLS RECEIVED

347,745 911 CALLS RECEIVED

187,317 10-DIGIT CALLS RECEIVED

203,330 10-DIGIT CALLS RECEIVED

-3.9%

-5.4%

2025 Call Volume Total Telephone Transactions: 668,678 - 4.7% decrease

2024 Call Volume Total Telephone Transactions: 701,644

Types of Calls Wireless 911 calls represented 86.6% of our 911 call volume. The center experienced fewer abandoned calls. GM911 averaged 897 calls per day in 2025, a decrease of 3.7% percent.

Calls for Service

Agency

2025

2024

% of change

Guilford County EMS

93,759

91,183

2.7% increase

Guilford County Fire

17,908

16,959

7.3% increase

Guilford County Sheriff

55,510

58,223

2.3% increase

Greensboro Fire

39,575

39,055

1.3% increase

Greensboro Police

174,193

176,667

1.4% decrease

Other Resources

14,690

15,670

6.3% decrease

All Agencies

395,635

397,757

0.5% decrease

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