Guilford Metro 911 2025 Annual Report

Workforce Development and Education In partnership with Guilford County EMS, Guilford Metro 9-1-1 launched a Career and Technical Education Immersion initiative to expose Guilford County School students to emergency communications and pre-hospital systems. This program strengthens the future workforce and fosters early awareness of public safety career pathways. City Training Academy trainees also participate in structured agency exposure experiences, including fire station visits, EMS operational discussions, and law enforcement collaboration. These experiences reinforce how telecommunicator performance directly impacts field outcomes and enhances coordination during emergency response.

2025 Training Highlights

• Conducted multiple rookie academies to support staffing and operational readiness • Maintained Accredited Center of Excellence for Emergency Medical Dispatch and Emergency Fire Dispatch • Fully integrated the Shepherd Training Center simulation environment into the Training Academy and continuing education programming • Transitioned AI Skill Lab from implementation to daily instructional application, using performance data to reinforce protocol mastery and identify learning trends • Expanded scenario-based simulations to strengthen decision-making in high-risk, low-frequency events • Incorporated Mobile Communications Terminal hands-on training to bridge call intake and field response operations

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