Guilford Metro 911 2025 Annual Report

2025 Highlights

State-of-the-art communications equipment is critical to GM911’s success, but only effective when regularly updated and maintained by the Technical Services Division. In 2025, the unit maintained and configured the department’s P25 digital trunked infrastructure platform and upgraded the system to the newest version (A2024.1). The updated radio system also received required hardware and software updates, optimizations, and enhancements to maximize performance and accuracy. Updates and enhancements give GM911 a system secure and robust enough to meet the needs of our public safety users. The division also enhanced the PCTEL Seahawk Radio Frequency monitoring system through several software upgrades. An interference triangulation upgrade allows over-the-air radio frequency monitoring, which greatly assists in monitoring and locating potential interference harmful to the radio system’s operation. The Seahawk system has helped the department identify and rectify several interference-related problems. The equipment is also a major player in the commissioning and inspection of bi-directional amplifier systems (BDA) in compliance with the NC State Fire Code. The department looks to implement additional Seahawk equipment in the future. Technical Services staff continue BDA systems checks and approvals established by changes in the NC Fire Code. The new code requires first responders’ radios to work properly while inside newly constructed buildings. It also requires the Technical Services Division to work with every contractor on new constructions of at least 7,200 square feet to ensure the BDAs are commissioned properly, communicate over the air to City tower sites, and do not interrupt the division’s systems. Technical Services holds the FCC license for GM911’s radio system and oversees the BDA systems for multiple jurisdictions throughout the region, including Greensboro, High Point, Burlington, Graham, Mebane, Haw River, Guilford County, Alamance County, and other areas. Representatives from the division attended various meetings, conferences, trainings, and workshops for NC Emergency Management, FIRSTNET, APCO, NENA, MTUG, NCSIEC, Motorola, and other state and national organizations.

2% GRAHAM FIRE/ POLICE

Total Radios

1% EACH CARELINK CONE HEALTH DEA GTCC NCDOT

2% NC A&T UNIVERSITY

5% THOMASVILLE

PTAA PTAR UNCG

7% BURLINGTON

41% GREENSBORO

35% GUILFORD COUNTY

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