Guilford Metro 911 2025 Annual Report

Training Training Responsibilities

This section trains all new emergency communications personnel through an in-house Rookie School and provides monthly continuing education for all employees. GM911’s training curriculum aligns with the minimum training standards for public safety telecommunicators set forth by the Association of Public Safety Communications Officials (APCO) International and is accredited by the APCO International’s Agency Training Program. This accreditation serves to validate the agency’s curriculum and guarantees that trainees receive the necessary content. Furthermore, it highlights the importance of demonstrating decision-making and psychomotor skills as specified in the standards.

Training Team Credentials

American Heart Association CPR and CPR Instructor EMD-Q, EFD-Q, and EPD-Q Quality Assurance certifications Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) Federal Emergency Management Agency (100, 200, 700) International Academies of Emergency Dispatch Emergency Telecommunicator (ETC) and ETC Instructor National Emergency Number Association (NENA) Emergency Number Professional NENA Certified Manager of Communications Center Professional North Carolina Department of Justice, General Instructor NC Division of Criminal Information (DCI) and DCI Instructor

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