Guilford Metro 911 2025 Annual Report

SYSTEM UPTIME 99.99 %

System Uptime/Downtime System uptime is critical for the 24/7/365 emergency operations center. PSIT strives for high availability, steady performance, and data integrity. Excluding planned downtime, GM911’s CAD and Phone systems’ uptime did not fall below 99.99% in 2025.

Public Safety IT Fire

WORK ORDERS 8,600

Public Safety IT 911

Help Desk/Work Orders In addition to completing projects and distributing equipment, PSIT processed more than 8,600 work orders from internal and external users in 2025. Many were completed within 24 hours of submission. Many of the work orders were addressed or completed after hours by on-call personnel.

Public Safety IT Police

Geographic Information System (GIS)

The PSIT Division employs GIS personnel responsible for updating geographic information for emergency and non-emergency responses. This critical data identifies a caller’s location and recommends the proper response by specific agencies. The information drives the division’s CAD system and allows responders to navigate efficiently to emergencies. PSIT staff works with various agencies to ensure current and accurate information. In 2025, GIS staff made significant changes noted below.

STREET SEGMENT ADDITIONS 795

ADDRESS POINT ADDITIONS/EDITS 16,782

STREET SEGMENT EDITS 3,628

2,744

Geographic Data Updates

POLYGON EDITS

15