Guilford Metro 911 2025 Annual Report

The International Academies of Emergency Dispatch (IAED) designated GM911 an Accredited Center of Excellence (ACE) in two critical call-taking disciplines, Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). To promote continuous improvement, emergency communications specialists receive monthly performance feedback. This reporting process is critical to the section’s Quality Assurance and Quality Improvement Program, which enhances the level of service provided to residents and partner agencies. 2025 Accreditation Compliance

Accreditation

• Accredited Center of Excellence (ACE) for Emergency Medical Dispatch and Emergency Fire Dispatch • APCO International Standards for Public Safety Telecommunications • Commission on Accreditation for Law Enforcement Agencies (CALEA) • Commission on Accreditation of Ambulance Services (CAAS) The section also ensures compliance with the 911 communication standards required for the following accreditations:

2025 Compliance Levels

Compliance Level

Minimum Standard

EMD

EFD

EPD*

High Compliance

56%

61%

43%

None

Compliant

28%

22%

38%

None

Partial Compliance

6%

7%

10%

10%

Low Compliance

3%

4%

4%

10%

Non-Compliant

7%

7%

5%

7%

**GM911 is currently not ACE accredited in Emergency Police Dispatch (EPD), and as a result, is not obligated to adhere to the minimum compliance standards. Nevertheless, we are committed to achieving this objective.

ACCREDITED CENTER OF EXCELLENCE

Training Section

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