Guilford Metro 911 2025 Annual Report

Public Safety Information Technology Division About the Division The Public Safety Information Technology (PSIT) division oversees the acquisition, maintenance, and distribution of hardware and software for Guilford Metro 911, the Greensboro Police Department (GPD), and the Greensboro Fire Department (GFD). The division also supports special projects, plus City departments and external agencies that use PSIT systems and hardware. Some technologies supported by PSIT include the Computer-Aided Dispatch (CAD) system, 911 phone and recording systems, Windows and Linux servers, mobile communications terminals (MCT), and the Law Enforcement Records Management (RMS) System. PSIT also supports equipment that alerts fire stations, security cameras, cellular devices, data backup solutions, disaster recovery solutions, and virtual private network (VPN) servers used by public safety personnel. Geographic Information Systems and Master Street Address Guide (MSAG) maintenance are other essential functions of the division.

Public Safety IT Manager Greg Nash

2025 Highlights

• Deployed multi-factor authentication for all public safety agency users • Completed migration to a consolidated print server for GFD, GPD, and GM911 • Implemented a demilitarized zone environment for public safety departments within the PSIT data center • Successfully implemented the Axon Records Management System for the GPD • Deployed mobile device management software for phones and tablets • Implemented and activated the Deccan Live Move-up Module (MUM) for GFD move-ups and resource allocation • Installed an additional, secure gateway at the backup PSIT data center site • Completed server and workstation upgrades to meet Microsoft end-of-life requirements • Continued the Hexagon OnCall Dispatch implementation • Migrated US Digital Designs station-alerting servers to a virtual environment • Moved the Zerto disaster recovery system from Windows servers to Linux appliances

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