Guilford Metro 911 2025 Annual Report

Communications Division Education & Outreach GM911 is dedicated to fostering strong community relationships and educating the public about 911, our organization, and other public safety topics. Through the Red E. Fox Program and other outreach efforts at local schools and youth centers, GM911 staff teaches the importance of 911 to local children. Department members from all divisions participate in various public relations events and gatherings throughout the year. This outreach allows community members, local businesses, and partner agencies to fortify bonds with GM911.

Feedback from Public & Partners

Commendations

2025

2024

Complaints

2025

2024

Citizen

11

5

Citizen

2

2

Other Agencies

6

93

Other Agencies

23

20

Internal

64

192

Total

25

22

Total

81

290

Founded*

19

16

*Founded complaints were those determined to be valid upon review.

2025 Public Relations Events & Engagements

Public Safety Exercises State of the City Address United Way of Greater Greensboro Events Women’s Professional Forum

Guilford Metro 9-1-1 Telecommunications Banquet Intrado Customer Advisory Board Human Rights Group Events Law Enforcement Memorial Service Meetings with delegations from Slovenia and Moldova Met with representatives from NC Local Government Information Systems Associations for discussion and a tour National Night Out Press Conferences Public Safety Community Update Meetings

911 Goes to Washington Community and School Events Greensboro City Council Meetings City of Greensboro City Academy City of Greensboro G-School City of Greensboro REACH event Greensboro Merchants Association Guilford County Commissioner Meetings Guilford Emergency Medical Services Events Guilford Metro 9-1-1 Recruitment Events Guilford Metro 9-1-1 Rookie Academy Graduation

911 Communications Center Tours

TOURS ATTENDEES 82 347

10