Guilford Metro 911 2025 Annual Report

Staffing 2025 Force Strength

In 2025, the Emergency Communications Division employed 83 Emergency Communications Specialists (ECS). The authorized ECS staffing was 89, including supervisors and one deputy director. The division averaged 10 vacancies per month, and 13 new Emergency Communications Specialists were hired in 2025. In 2025, four Emergency Communications Specialists resigned, one transferred to another City department, two transferred to part-time, one retired, and two were dismissed. The division ended the calendar year with six vacancies. 2021 13 14 2022 13 14 2023 7 7.9 2024 9 10.1 2025 10 11.2

Resignations/Terminations/Retirements % of Turnover Exiting Staffers w

Resignations/Terminations/Retirements % of Turnover Exiting Staffers with Greater Than 1 Year Experience

16

RESIGNATIONS/ TERMINATIONS/ RETIREMENTS 10

14

12

EXPERIENCE 4

10

EXITING STAFFERS WITH >1 YEAR OF

8

6

11.2 %

4

PERCENT OF TURNOVER

2

0

2021

2022

2023

2024

2025

12