P&R Policy Manual

POLICY MANUAL REFUND POLICY

PR-F24 Effective Date: 5/1/2024 Revision Date:

Ver:

#Pages:

POLICY The Parks and Recreation Refund Policy provides guidelines for the return of monies paid by customers for registration, reservation and services after change or cancellation. ( Note: Cemeteries is not included in this policy.) Per this policy, refund credits will not be applied to households. Funds minus cancellation fees, if any will be refunded by check with the appropriate documentation. The Greensboro Parks and Recreation Department reserves the right to cancel any activity or event at the sole discretion of the department. Cancellation, withdrawal and refund requests initiated by participants will be processed in accordance with the criteria set forth under the approved procedures. All requests for a refund of fees must be processed with the customer’s signature or staff documentation of customer request. Refund requests generally take 2-4 weeks to process, with the exception of payments made by check, which may require additional processing time. The refund check will be mailed to the household address provided on the cancellation receipt. Credit card refunds will be processed via check with the exception of same day cancellations. Same day cancellations will automatically void the credit card payment. DEFINITIONS: Cancellation Fee: Processing fee retained when registrations and/or reservations are cancelled by the customer. Recreation Management Software Changes: Customers may move funds to other programs or reservations processed through the recreation management software at the time of cancellation. Funds may NOT be applied to special event facility deposits. (See appendices)

Page 1 of 2

7