P&R Policy Manual

PROCESS: • Staff will receive recreation management software training on the processing of cancellations, transfers, changes and refunds. • Customers are given the option of transferring funds to another program, facility or alternate household at the time of cancellation. • The alternate option will be the refund of monies with retention of cancellation fees, if applicable. • In the event the customer wishes to donate the refund to the department, the request must be processed with the customer’s signature or staff documentation of customer request. All donations must be acknowledged with a thank you letter. • Household credits will NOT be provided as a form of refund. • Refunds must be made by supervisor or designee. In the event staff is not available at the location, the assigned coordinator or superintendent shall process refunds as noted in the Standard Operation Procedures - Refunds.

DEPARTMENTAL CONTACTS – 336-373-2558 Principal Analyst - Finances Systems Support Analyst - Refund Process

REFERENCES, APPENDICE Parks and Recreation Cancellation Fee Schedule Parks and Recreation Standard Operating Procedures - Refunds

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