IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Skype for Business Microsoft Skype for Business combines instant messaging, desktop sharing, application sharing, live meetings, audio conferencing and video conferencing.

INCLUDES: • Instant Messaging • Audio- conferencing • Video-conferencing • Desktop Sharing • Application Sharing • Collaboration through

How do we charge? Included in monthly MS Ofce charge (Appendix A) Major cost drivers • Number of network devices in use • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance • Internet fltering What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours) 99% of Skype for Business troubles/issues repaired or completed within 3 days • Bandwidth

whiteboard documents • Collaboration through PowerPoint documents • Polling lists

RESPONSE TIME

Priority Critical

Time

4 Hours

High

Same Day

Medium

3 Days 5 Days

Low

Contact: Gerrad Bife Telecommunications Manager 336-373-2333

FACT:

In 2017, City employees

sent a total of approximately 475,000 instant messages to each other!

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