IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Spam Quarantine Service The IronPort Spam Quarantine program is an efective means to flter away most of the SPAM received based on a multiple detection mechanism including those which are difcult to detect by our existing antispam system.

INCLUDES:

SPAM

• Customized block list

• Email

categorization

How do we charge? Included in monthly Network charge (Appendix A)

• Centralized

management

Major cost drivers • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance • Internet fltering

• Weekly Spam Quarantine Notifcation

RESPONSE TIME

• Bandwidth • System administration

Priority Critical

Time

2 Hours

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

High

Same Day

Medium

2 Days 3 Days

Low

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help? Did you know the IT Department is rolling out dedicated spam quarantines for each employee? Items labeled as marketing, bulk, spam, or suspicious will be placed in this folder. Each Monday morning, employees will receive a weekly digest of items in his/her spam quarantine. These items will automatically be cleaned out of this folder every 30 days. Employees can view their spam folder at any time by going to the Cisco Spam Quarantine website: https://sma.greensboronc.org

In the past 12 months the city’s spam quarantine service has blocked over 20 million spam emails! FACT:

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