IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Password Self-Service Tool The Password Self-Service application helps organizations implement and monitor a customizable self-service or service-desk process for unlocking accounts, resetting, and changing passwords on the local network. Subscribing to the Password Reset service provides the ability to reset passwords more quickly than entering a call to the service desk.

INCLUDES:

***

• Mobile device access

• Tiered

administration (optional)

• Text notifcation

• Remote password management

How do we charge? Included in monthly Network charge (Appendix A)

• User enabled

Major cost drivers • Number of active user accounts • Hardware support • Systems administration • Maintenance • Security testing

account unlock

RESPONSE TIME

Priority Critical

Time

4 Hours

High

Same Day

Medium

3 Days 5 Days

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours) Low

Contact: Kathy Goodwin Leasing Administrator 336-373-2828

How can you help? Create a “Self-Service Password Reset” account today so that you will never

FACT:

be locked out again. Registering your account at: https://reset.greensboro-nc.gov

Don’t forget to register for the password reset tool because getting blocked out of your work computer always happens at the worst time!

Serves as a backup system if you ever get locked out or can’t remember your password. Follow these steps and you will never have to worry about calling 2322 to reset your password.

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