IT Service Catalog FY 21-22

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name

Description

Department

Forefront Identity Manager Kronos Exports Kronos Interface

A system that combines feeds from Active Directory and Lawson to allow permissions to automatically be set up and maintained properly in SharePoint.

Enterprise

Enterprise Enterprise

An application that exports ID badge information to Microsoft Excel.

Converts employee data from Lawson into a format compatible with Kronos.

Lawson Image Converter An application that moves employee photos from the badging system to a staging area for Lawson, Kronos, and other custom applications so that employee images are available to those systems.

Enterprise

The main application in the Leasing collection. An application that handles the tracking of leased technology equipment across the City. It has many features including lease order entry, lease item transfer, receiver information updates, monthly billing archives, quote attachments, accessory tracking, multi-stage order approval, conditional automated email alerts, fee calculations, monthly lease costs setting, reports, etc. An application that tracks PIRT requests, provides PIRT transparency for government to residents, and assists with the collection of PIRT related information across the City. It includes an internal admin interface complete with reporting and an external interface that allows anyone to retrieve any data associated with any historical PIRT request. Third party software maintained by Application Services that provides a centralized hosting location for custom developed reports integrated in Lawson, EAM, or custom applications that are distributed across the organization. An application that enables users across the City to enter centralized service desk requests. It has been replaced with Fresh Service, but remains in production so that historical data can be searched. This application allows the City Clerk to track newspaper advertisements that arise from Council Meetings A public facing form to allow the residents to communicate, via e-mail, with Greensboro Council members. A program that allows management of users and permissions in 38 applications.

Leasing Application

Enterprise

Public Information Request Tracker (PIRT)

Enterprise

rePORTAL

Enterprise

Security Manager

Enterprise

Service Desk

Enterprise

City Clerk's Legal Ads

Executive

City Council E-mails

Executive

OD Council Email

Executive

A background application to move emails from an inbox to a database for storage.

An application that enables Field Operations to see the status of historical solid waste calls, routes, trash can assignments, and work order history from the old mainframe. It also reads data from EAM and Lawson.

SolidWaste History

Field Operations

Financial & Administrative Services Financial & Administrative Services

AR Payments

Exports Payments to a flat file on the C: drive.

Bankruptcy Tracking

An application for managing records on debtors who have gone into bankruptcy.

An application to discover, track, and issue Business Permits for businesses that reside in the City of Greensboro. It creates physical Permits, generates letters for businesses as they move through the permitting process, sends financial data to accounting through Lawson, renews and un-license businesses who meet certain criteria, etc. It also allows businesses to pay balances due online for Business Permits. There is a public facing portion that allows new business to initiate the Business Permit process online by filling out a form with requested information. An application that executes a custom export for all payments Collections has received on a specified day and puts them in a place for further processing by other custom applications and eventual upload into Lawson for accounting purposes. An application that allows Collections to open and close batches in the iNovah cashier system each day.

Financial & Administrative Services

Business Permit System

Financial & Administrative Services Financial & Administrative Services Financial & Administrative Services

Cashier Payment Extraction

Cashier Web Batch

Cashier Window

An application for cashiers to view Lawson invoices.

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