IT Service Catalog FY 21-22

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name

Description

Department

An application for departments to make a formal request to Budget when money is requested to move between accounts. An application that tracks Capital Improvement Projects across the City organization. It has data entry and reporting features. An application that tracks contracts for nonprofit organizations. It maintains contract data and prints the notifications that are sent to organizations. It also produces reports needed by budget. An application for the Contact Center to track and route resident requests to the appropriate department for follow up. It features Enterprise Asset Management and Lawson integration and an extensive knowledge base used by Contact Center representatives or other third parties. Additionally, there is 3rd party software supported that allows citizens to initiate chat sessions with Contract Center representatives. An application that enables videos produced by GTN, and all associated information, to be tracked throughout their life cycle. An application, with internal and external portals, that allows GTN to upload and display daily and monthly television schedules to be referenced for residents online. An application that enables videos produced by GTN, and all associated information, to be tracked throughout their life cycle. An application that enables the print shop to track, report, and print billing information for jobs completed. It includes a utility for processing print shop billing data and sending it to Lawson for accounting purposes. This is a suite of 16 separate applications that handles the entire permitting process for building, electrical, mechanical, plumbing, and driveway permits. It includes apps for office staff to manage permits and accounts, inspectors to perform inspections in the field, and contractors to request inspections online. Additionally, administrative back ends include applying payments from collections to the BI system, uploading contractor balance to accounting through Lawson, and sending monthly invoices to contracts for payment. This system allows payment of account balances online and provides City inspectors a visual map and route of daily required inspections. BI data is provided to Guilford County for increased accuracy of tax collections. Lastly, BI data is made available on the City’s Open Data portal. An application that enables plan review tracking across the City. It has features such as displaying # of days a plan review is in process, plan version tracking, plan comment tracking, email notifications, internal and external plan upload portals, plan review history look up, plan review status display for public, etc. Additionally plan review summary data is also made available on the City's Open Data portal. A custom SharePoint integration that allows for the lookup of employees by first name, last name, department, division, or Lawson ID. Returns general employee information and the ability to visually see employee reporting structure. The Data Pipeline is a modular, single-use application designed to replace, over time, our myriad of non-financial data transfers and transformations. At present it manages only Active Directory logins and Lawson Numbers, but it will be extended to include many of our aging-out operator and automated data extract and transfer processes. Automated ticket routing for Dean's service or supply requests through IT Service Desk staff and to Dean's technicians. An application that allows us to track all of the other applications we support.

Budget Request

Budget & Evaluation

Capital Improvement Projects

Budget & Evaluation

Budget & Evaluation

Non-Profit Payments

Roster Payroll Processing An application that processes roster employee data and uploads it into Lawson for the eventual printing of paychecks.

Coliseum

Communications & Marketing

Contact Center

Greensboro Television Network Video Tracking

Communications & Marketing Communications & Marketing Communications & Marketing

GTN Schedule

GTNVideo Tracking

Communications & Marketing

Print Shop Billing

Building Inspections (BI) Suite

Engineering & Inspections

Engineering & Inspections, Fire, Planning, Water Resources

Plan Review Lite

Advanced Employee Finder

Enterprise

Application Tracker

Enterprise

Data Pipeline Architecture

Enterprise

Dean's Request

Enterprise

40 I T S E R V I C E C A T A L O G • D E C E M B E R 2 0 2 1 - N O V E M B E R 2 0 2 2 An application for looking up employee information including phone numbers, work locations, departmental assignments, and manager to which they report.

Employee Finder

Enterprise