IT Service Catalog FY 20-21

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name Business Permit Renewals

Description

Department

Finance - Collections

Part of the Business Permit collection. A program that is run annually to renew eligible permits. The main application in the Business Permit collection. An application to discover, track, and issue Business Permits for businesses that reside in the City of Greensboro. It creates physical Permits, generates letters for businesses as they move through the permitting process, sends financial data to accounting through Lawson, renews and revokes permits on businesses. It also allows businesses to pay balances due online for Business Permits.

Business Permit System

Finance - Collections

Business Permit Unlicensing Cashier Payment Extraction

Finance - Collections

Part of the Business Permit collection. A process that is run annually to revoke unpaid permits.

An application that executes a custom export for all payments Collections has received on a specified day and puts them in a place for further processing by other custom applications and eventual upload into Lawson for accounting purposes. An application that allows Collections to open and close batches in the iNovah cashier system each day.

Finance - Collections

Cashier Web Batch

Finance - Collections

Cashier Window

Finance - Collections

An application for cashiers to view Lawson invoices.

An application to look up invoices, credits, debits, and dispute information from Lawson. It also prints invoices.

Collections Inquiry

Finance - Collections

Construction Loan Control System

A third-party application for construction loan control and commercial real estate loan servicing. Finance - Collections

An application that tracks debt owed by individuals and the status of the debt over time for many categories including Water, Returned Checks, Privilege License, Parking, Miscellaneous Billing, etc. It pushes and pulls data from the North Carolina Five Star Clearing House. It applies debt payments to the collections system and transfers it to accounting via Lawson. Lastly, it has integration with T2, the Parking Ticket system, for tracking money owed and payments made on Tickets. An application that reads deposit information from Lawson and allows for deposit comments to be entered for tracking purposes. An application that provides a payment portal for residents to pay balances due online for Privilege Licenses, Business Permits, Building Inspections, Lane Closures, and Parking Payments. Data is applied to the iNovah cashier system and several custom applications and is also moved into Lawson for accounting purposes. Allows payments that where interrupted before being posted to iNovah to be identified and re-sent. An application that calculates, displays, and processes miscellaneous cash, bus ticket payments, and convenience fees into Lawson for accounting. An application for tracking non-sufficient funds related to checks. It tracks customers, communicates via email to different departments on NSF details, and generates letters for customers and the magistrate. The Payment Pipeline Architecture is a modular, replacement technology for our financially driven operator processes. At present it identifies BI data entry errors and over time will be extended to incorporate all of our financial processes from payment Collection to GL reporting. The main application in the Privilege License collection. An application to discover, track, and issue Privilege Licenses for businesses that reside in the City of Greensboro. Part of the Privilege License collection. A process that automatically updates the privilege license systems with data supplied routed from payment systems. Part of the Privilege License collection. An application to simplify the collection and printing of Privilege License letters and Application Forms. This self-service portal allows Collections to perform data fixes that they would traditionally have to request from Application Services. This processes parking payments daily and is run by the operators each morning.

Finance - Collections

Debt Set-Off

Finance - Collections

Deposit Tracking

eCommerce Online Payments

Finance - Collections

eCommerce Push Payments Miscellaneous Cash Processing Non-Sufficient Fund Tracking Parking Violation Payments Payment Pipeline Architecture

Finance - Collections Finance - Collections Finance - Collections Finance - Collections Finance - Collections Finance - Collections Finance - Collections Finance - Collections Finance - Collections

Privilege License

Privilege License Daily Cash Processing

Privilege License Discovery Letters Privilege License Payments Self-Service

43 I T S E R V I C E C A T A L O G • F Y 2 0 2 0 - 2 0 2 1