IT Service Catalog FY 20-21

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name

Description

Department

Part of the Leasing collection. Sends an email to the leasing liaison informing them that their replacement items has been received by staging, however the expired item(s) have not been returned and therefore will continue to be billed. Part of the Leasing collection. Sends out an email to the leasing company with excel list of items that have expired and will be returned to them from staging. An application that tracks information related to the City network policy agreement per individual account holder. It also enables the Service Desk staff to confirm the network policy has been signed as needed to initiate certain processes. Third party software maintained by Application Services that provides a centralized hosting location for custom developed reports integrated in Lawson, EAM, or custom applications that are distributed across the organization. An application that enables users across the City to enter centralized service desk requests. It has been replaced with FreshService, but remains in production so that historical data can be searched. A system that provides a unified user interface and management system for new and upgraded operational processes. This application allows the City Clerk to track newspaper advertisements that arise from Council Meetings. A public facing form to allow the residents to communicate, via e-mail, with Greensboro Council members. A program that allows management of users and permissions in 38 applications.

Leasing Replacement Items Notification

Enterprise

Leasing Scanned Returns Processing

Enterprise

Policy Tracker

Enterprise

rePORTAL

Enterprise

Security Manager

Enterprise

Service Desk

Enterprise

Taskboard Console

Enterprise

City Clerk’s Legal Ads

Executive

Email City Council

Executive

OD Council Email

Executive

A background application to move emails from an inbox to a database for storage.

An application that enables Field Operations to see the status of historical solid waste calls, routes, trash can assignments, and work order history from the old mainframe. It also reads data from EAM and Lawson.

Field Operations Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance - Accounting Finance

SolidWaste History

Encumbrance History

An application for looking up encumbrance information in Lawson.

Uploads a text file generated by the housing assessment system from Crystal share to Lawson FTP.

FTP GL Assessments

FTP GL Entries

Exports from SQL and uploads to the Lawson FTP site the GL daily history entries.

Uploads a daily file of housing and CD from the housing/assessment system to the Lawson FTP server.

FTP GL House

FTP Landfill

Uploads Landfill Payments files from Crystal Public share to Lawson FTP server.

Landfill Archive

Archives the past month's Landfill data into an Archive table.

Landfill Billing

An application that processes and reports on landfill data for upload into Lawson.

Landfill Merge

Merges the Weekly Data into a monthly merge file in the database.

Landfill Weekly Import

Import Weekly Landfill Data from a flat file into the Landfill Database.

Retiree Cost of Health and Dental Benefits

An application that proportionatly allocates charges for the retiree cost of health and dental insurance benefits to the department and uploads into the GL entries batch file. Part of the Business Permit collection. Allows the operators to process business permit data, including generating multiple types of letters for business who are in various phases of the permitting process, generating physical business permits for permitted businesses, and sending money that is collected by the business permit system up to the general ledger (Lawson) for Accounting purposes.

Business Permit Processing

Finance - Collections

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