Guilford Metro 911 Annual Report 2024

2024 Training Highlights

• Conducted four rookie schools for 15 emergency communications specialists. • Maintained Accredited Center of Excellence (ACE) for EFD. GM911 is the world’s 12th Fire ACE. • Maintained Accredited Center of Excellence (ACE) for EMD. GM911 is the world’s 134th EMD ACE. • The Shepherd Training Center used repurposed consoles from the agency’s backup center to create a training environment that accurately reflects a functional dispatch center. • Implemented Priority Dispatch AI SkillLab, which uses an AI-driven call simulator to help emergency dispatchers acquire valuable experience with ProQA and enhance their active listening skills.

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