Guilford Metro 911 Annual Report 2024

Training Training Responsibilities

This section trains all new emergency communications personnel through an in-house Rookie School and provides monthly continuing education for all employees. GM911’s training curriculum aligns with the minimum training standards for public safety telecommunicators set forth by the Association of Public Safety Communications Officials (APCO) International and is certified by the APCO International’s Agency Training Program. This certification serves to validate the agency’s curriculum and guarantees that trainees receive the necessary content. Furthermore, it highlights the importance of demonstrating decision-making and psychomotor skills as specified in the standards.

Training Team Credentials

Cardiopulmonary Resuscitation (CPR) and CPR Instructor EMD, EFD, EPD certifications EMD-Q, EFD-Q, EPD-Q (Quality Assurance) Emergency Telecommunicator (ETC) and ETC-Instructor Federal Emergency Management Agency – 100, 200, 700 General Instructor – State of North Carolina Department of Justice NC Division of Criminal Information (DCI) and DCI Instructor

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