Guilford Metro 911 Annual Report 2024

2024 Accreditation Compliance

GM911 is proudly recognized as an Accredited Center of Excellence (ACE) in two key call taking disciplines, Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD), by the International Academies of Emergency Dispatch. The agency is required to achieve and uphold 20 points of accreditation. To support

ongoing development, emergency communications specialists receive monthly feedback. This reporting and feedback process is a vital component of our Quality Assurance/Quality Improvement Program and enhances GM911’s service to residents and partner agencies.

Accreditation

• Accredited Center of Excellence for Emergency Medical Dispatch and Emergency Fire Dispatch • APCO International Standards for Public Safety Telecommunications • Commission on Accreditation for Law Enforcement Agencies • Commission on Accreditation of Ambulance Services documentation to meet the 911 communication requirements for the following accreditations: The section is tasked with compiling and maintaining

2024 Compliance Levels

Compliance Level

Minimum Standard

EMD

EFD

EPD*

High Compliance

62% 71% 63% None

Compliant

24% 19% 23% None

Partial Compliance

6%

4%

5%

10%

Low Compliance

2%

1%

3%

10%

Non-Compliant

6%

6%

6%

7%

**GM911 is currently not ACE accredited in Emergency Police Dispatch (EPD), and as a result, is not obligated to adhere to the minimum compliance standards. Nevertheless, we are committed to achieving this objective.

ACCREDITED CENTER OF EXCELLENCE

PUBLIC (ATTORNEY/ CITIZEN/MEDIA) 2,722

1,349 1,417

5,284 20,732

REDACTED PHONE CALLS

UNREDACTED PHONE CALLS

DSS

DOCUMENTS REVIEWED/REDACTED

7