Guilford Metro 911 Annual Report 2024

2024 Highlights

The maintenance and configuration of the P25 core and site network highlighted a very successful 2024. The overall system version remained at A2022. The division provided system hardware and software updates, optimizations, and enhancements, which maximized performance and kept the network functioning to specification. Regular software and security enhancements allowed the division to maintain a state-of-the-art and secure communications system. The division enhanced the PCTEL SeeHawk Radio Frequency monitoring system through several software upgrades. This solution lets users monitor the radio frequency spectrum over the air, which helps locate potential interference to the radio system. The SeeHawk system helped the division find and rectify several instances of interference that caused major issues. This equipment is also a major player in the commissioning and inspections of Bi-Directional Amplifier (BDA) systems. The Technical Services Division kept busy with BDA systems checks and approvals due to changes to the North Carolina fire code for buildings. The new code requires first responders’ radios to work properly inside new constructions, which requires Technical Services to work with contractors on new constructions of 7,200 square feet or more to ensure the BDAs are commissioned properly onsite and over the air to our tower sites. The BDAs should not cause problems for the City’s systems. As the Federal Communications Commission license holder for GM911’s radio system, the Technical Services Division oversees BDA systems for multiple jurisdictions throughout the region, including Greensboro, High Point, Burlington, Graham, Mebane, Haw River, Guilford County, and Alamance County, to name a few. BDA systems work has increased tremendously in recent years, which led to the addition of another technician in 2024. Division representatives attended meetings, conferences, trainings, and workshops for NC Emergency Management and other state and national organizations.

1% EACH CARELINK CONE HEALTH DEA NC A&T UNIVERSITY NCDOT

2% GRAHAM FIRE/ POLICE

Total Radios

2% GTCC

4% THOMASVILLE

PTAA UNCG

6% BURLINGTON

10% GUILFORD SCHOOL BUS SYSTEM

38% GREENSBORO

32% GUILFORD COUNTY

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