Guilford Metro 911 Annual Report 2024

Public Safety Information Technology Division About the Division

The Public Safety Information Technology (PSIT) Division maintains the technology needs for Greensboro’s public safety agencies, and supports other internal departments and external agencies that use PSIT systems and hardware. The division is responsible for special projects and the acquisition, maintenance, and distribution of hardware and software for Guilford Metro 911, the Greensboro Police Department, and the Greensboro Fire Department. Some of the technologies PSIT supports include: Computer Aided Dispatch (CAD) system, 911 phone system, 911 recording system, Windows servers, Linux servers, mobile communications terminals (MCT), and the Law Enforcement Records Management System (RMS). It also supports VPN servers, Geographic Information Systems (GIS) and the Master Street Address Guide used by public safety personnel. • Deploy multi-factor authentication (MFA) for remaining users • Complete 911 console installations at primary 911 site • Migrate Police Department printers to a consolidated print server • Implement a dedicated demilitarized zone for Public Safety Web servers • Complete implementations of Hexagon CAD and Axon RMS • Deploy Mobile Device Management to all cellular devices and laptops • Install a new, live move-up module (Deccan LiveMUM) for Greensboro Fire • Migrate from UKG Workforce Telestaff to Infor timekeeping software for 911, Police, and possibly Fire • Implement Hexagon Connect to expand data sharing and collaboration with external entities • Implement a secondary, secure gateway for the 911 backup site • Expand and improve security measures to include the ability to scan for dark Web threats, increase MFA capabilities, and other measures • Explore ways to integrate AI into Public Safety Potential Future Projects/Plans

2024 Highlights

• Installed new dispatcher consoles at the 911 backup site • Expanded the flash storage space at both the primary and backup data centers • Increased performance by migrating virtual servers to the newly expanded flash storage • Implemented TeamViewer for remote support across public safety agencies • Started to implement Hexagon CAD and Axon RMS • Migrated to a new help desk ticket management program • Moved Fire Department printing to a consolidated print server for public safety departments • Migrated from NC Hosted Viper 2 (v5.1) to NC Hosted Viper 9 (v7) 911 phone system • Deployed iPads to replace Panasonic Toughbooks used in fire engines • Implemented Request-A-Report for Police • Completed the migration from Video

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MAP UPDATES

ANNEXATIONS

Oversight to Axon Interview for interrogation recording/retention

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