Guilford Metro 911 Annual Report 2024

Telephone Statistics Call Volume The Emergency Communications Division processed 701,644 calls in 2024. The NC 9-1-1 Board uses RapidDeploy Eclipse Analytics for statewide reporting for the 9-1-1 industry. The Eclipse call answering reports have consistently shown GM911 as a leader in the state by answering 99.9% of 911 calls within 10 seconds. 911 Calls Received 347,745 10 Digit Calls Received 203,330 Outgoing Calls 177,454 Total Telephone Transactions 728,529

911 Calls Received 10 Digit Calls Received

339,861 197,956 163,827 701,644

Outgoing Calls

Total Telephone Transactions

163,827 OUTGOING CALLS

177,454 OUTGOING CALLS

2024 Telephone Statistics Monthly Averages ALL CALLS 2.3% decrease from 2023 28,322 WIRELESS CALLS 0.8% increase from 2023 24,342 AVERAGE CALLS 2.3% decrease from 2023 931 ABANDONED CALLS 18.8% decrease from 2023 758

-7.7%

339,861 911 CALLS RECEIVED

347,745 911 CALLS RECEIVED

911 Calls Received

197,956 10-DIGIT CALLS RECEIVED

203,330 10-DIGIT CALLS RECEIVED

-2.3%

-2.6%

2024 Call Volume Total Telephone Transactions: 701,644 - 3.7% decrease

2023 Call Volume Total Telephone Transactions: 728,529

Types of Calls Wireless 911 calls represented 85.9% of the City’s 911 call volume. The center experienced a significant decrease in abandoned calls. We received an average of 931 calls per day in 2024, a decrease of 2.3 percent.

Calls for Service

Agency

2024

2023

% of change

Guilford County EMS

91,183 88,659

2.8% increase

Guilford County Fire

16,959 17,311

2.0% decrease

Guilford County Sheriff

58,223 64,383

9.6% decrease

TEXT TELEPHONE, TEST-DRIVEN DEVELOPMENT AND TEXT-TO-911 CALLS 155*

Greensboro Fire

39,055 38,501

1.4% increase

Greensboro Police

176,667 189,011 6.5% decrease

Other Resources

15,670 13,705

12.5% increase

*No comparison to 2023 due to RapidDeploy’s Eclipse Analytics new handling of this data.

All Agencies

397,757 411,570 3.4% decrease

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