Generative AI Use Policy

• Cost: Provided as a quote upon request

• Approval required: Director or designee approval for software order

• How to access: Submit a software order Service Desk request

Claude Claude is a general-purpose AI assistant with advanced capabilities for coding, workflow automation, and agentic tasks. It may be appropriate for writing, debugging, or refactoring code; automating multi-step workflows; or working with large documents and codebases that exceed what Copilot can handle. Claude also supports command-line access through Claude Code, making it a strong fit for developers and technical teams.

• Cost: Provided as a quote upon request

• Approval required: Director or designee approval for software order

• How to access: Submit a software order Service Desk request

AI GENERATED IMAGES AND MATERIALS

Using AI to create images for City social media, public posts, or other external communications is generally not recommended. Any AI-generated image or communications material intended for public use or internal distribution must be reviewed and approved by the Communications and Marketing Department before it is published or distributed. The City of Greensboro logo must remain in its original proportions and may only appear in green, white, or black. The logo may not be recreated, modified, or altered using AI. During normal business hours, allow up to four hours for review. If revisions are needed to meet City style or brand standards, additional time may be required. For review or guidance on AI-generated materials, contact your Communications Liaison or the Graphic Services Division.

REQUESTING TOOLS FOR NICHE OR UNMET USE CASES

The four tools above cover the large majority of City use cases. For any AI tool not listed in this policy, submit a Service Desk request. IT will:

• Assess the request against the City's data security and compliance requirements

• Determine whether an existing approved tool can already meet the need

• Pursue procurement of a new tool only when a genuine, niche gap remains

New tools approved through this process become part of the City's managed AI tool set and are subject to the same rules in this policy. Employees must not bypass this process by using an unapproved tool while a request is pending.

Generative AI Use Policy

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