Generative AI Use Policy

APPENDIX: GLOSSARY

Term

Definition

Computer systems capable of performing tasks typically associated with human intelligence, such as learning, reasoning, and problem solving. Most commonly used as shorthand for generative AI systems.

AI (Artificial Intelligence)

ChatGPT

A generative AI chat program owned by OpenAI.

A generative AI assistant developed by Anthropic, with capabilities for coding, workflow automation, and agentic tasks.

Claude

Microsoft's security-focused AI assistant. Data sent to Copilot stays within the City's secure Microsoft tenant and is not used to train the underlying model.

Copilot

A subset of artificial intelligence that produces text, images, video, or other content based on patterns learned from training data.

Generative AI

An AI response that contains inaccurate, incomplete, or non-factual information, sometimes delivered in a confident or authoritative tone.

Hallucination

The underlying technology behind generative AI systems such as ChatGPT and Claude, trained on large volumes of data to predict statistically relevant responses. An AI application provisioned and administered by IT under a City account, subject to the data protections and contractual terms negotiated by the City. Information such as names, Social Security numbers, financial information, bank account numbers, and credit card information belonging to individuals or organizations.

LLM (Large Language Model)

Managed / Approved Tool

PII (Personally Identifiable Information)

A free or personal-account AI tool not provisioned by IT. These tools do not carry the City's data protections and should not be used for City business.

Unmanaged / Personal AI Tool

Generative AI Use Policy

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