P&R Policy Manual

fee paid by the participant. The pro-rated refund should not exceed the value of the total registration fee paid less a $10 processing fee. 3. Extenuating circumstance refunds may be available due to illness, injury, or other special circumstances. These requests will be granted on a case-by-case basis by the program supervisor. A doctor’s note or other documentation may be required. 4. No refund requests will be granted after the program has ended. Facility Reservation Refunds • Facility refund requests are initiated by the primary household representative or contact person noted on the sales receipt. • Requests may be submitted via phone or written correspondence and must be approved by designated staff. • Customers may opt to transfer funds to another reservation if completed on the same day. No credits will be applied to households. Refund Process • The program supervisor submits along with a check request, a copy of the original payment receipt and cancellation receipt, additional documentation, if available to the superintendent for approval. • The superintendent receives and reviews the paperwork and check request to ensure compliance with the above procedures. If there is additional information needed, the superintendent will follow up with the supervisor. • Division Manager receives and reviews the information submitted and authorizes the check request. • Superintendent and Division Manager will not authorize any refunds which do not meet the stated criteria. Note: Credit cards will be processed via check with the exception of same day cancellations. Same day cancellations will automatically void the credit card payment.

FREQUENCY

Indefinite

PR-F22 Refund Policy Cancellation Fee Schedule

APPENDICES

Date of Approval Approved By Title Accreditation Standard

1.6.1, 5.2, 5.3.3

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