Information Technology Policy Manual FY22-23

IPAD MANAGEMENT POLICY

PURPOSE The purpose of this policy is to manage iPad procurement and support of the City of Greensboro’s iPad resources. In addition to this policy there are procedures for iPad resource tracking and configuration control. Users are responsible for abiding by this policy and the procedures defined herein. Users will adhere to the same security standards as desktops and laptops (Acceptable Use). SCOPE

This policy applies to all City employees. DEFINITIONS There are no associated definitions applicable to this policy. POLICY/ROLES AND RESPONSIBILITIES

The Service Desk is the primary agent for ensuring iPad procurement. The Telecommunications/VOIP division is responsible for deployment and support of City-owned iPads. It is the responsibility of the liaison and user to report issues immediately via a Service Desk ticket, like cracked screens, edges, chips, burned out pixels, dead display, and bleed through. Your AppleCare+ plan now protects your covered device from unlimited incidents of accidental damage from handling while the plan is active and in effect. Each incident is subject to the applicable service fees. To check the current status on a warranty, visit https://checkcoverage.apple.com/in/en. Procurement process for requesting an iPad: • Liaison and department head approval and sign-off • Centralized through IT • Lease equipment for two years • Configuration 128gb • Wireless Card Options – 4g and/or Wi-Fi • Additional accessories can be purchased through your respective department iPad Rollout / Deployment :

New Equipment is shipped to MMOB, LG14. The iPad is received via the leasing database. • Shipped on Date: Date Shipped

• Received Date: Date entered into L.D. • Scheduled Date: Date when ready to Deploy • Completed Date: Date deployed to Telecomm. • Email to Mobile Device Manager notifying of the equipment receipt and hand off to the Mobile Device Manager within 24 hours.

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