Information Technology Policy Manual FY22-23

beginning of the business day and the PM will document the outage via an emergency change request. • Change requests must be filled out in their entirety and will include various programmatic elements, implementation, testing, and fallback plans. Every attempt to test solutions (for functionality and performance gain) will be made before they are introduced to production environment systems. • Changes will be classified as emergency, low, medium, and high in accordance with existing IT standards. • The PM will provide training to each CC/R so they are familiar with the policy, the in-take procedure, and method for closure. • The PMwill communicate with the CIO and Deputy CIO of any major status changes for situational awareness and possible re-direction of the efforts. • The PM will meet with division leads routinely to update their respective project and initiative status. • The PM will be responsible for this policy and any subsequent changes or revisions. This policy will be reviewed annually and changes incorporated as required. • All questions or concerns regarding this plan should be directed to the PM for clarification or adjudication. ENFORCEMENT & COMPLIANCE The CC/R will use the single point of entry through EAM to create a change request. Enter EAM (Enterprise Asset Management) Fill in the form. Save and Close. For after-hours support please call the Service Desk at 336-373-2322.

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