Information Technology Performance Workplan

Strategic Priorities Departmental Measures Overview

Strategic Priority Matrix (Previous Priorities to New Priorities) Goal Previous Priority

Conversion Goal New Priority

1 2 3 4

Safe Community Shared Prosperity

1 4 2 5 4 3 6 7

Safest City

Easiest Place to Do Business Most Skilled Workforce

Exceptional Customer Service Maintain Infrastructure and Provide Sustainable Growth

Most Connected City

5

Good Governance

Easiest Place to Do Business

Youth Sports Capital

NEW NEW NEW

Hub of Entertainment and Recreation Abundance of Attainable Housing

New Strategic Priorities Goal Priority

IT Perspective Description

1

Safest City

Technology-driven public safety initiatives, supporting health, crime prevention, housing security, securing data and systems.

2 Most Skilled Workforce E-learning, skills training, analytics for job readiness and employment connections. 3 Youth Sports Capital Digital solutions for sports programming and community engagement. 4 Easiest Place to Do Business

Digital transformation, streamlined processes, data integration for business efficiency. Smart city tech, high-speed connectivity, intelligent transportation for a connected city. Tech-enhanced cultural experiences, digital marketing, venue management. Housing development support, data-driven decision-making, targeted investment.

5

Most Connected City

6

Hub of Entertainment and Recreation Abundance of Attainable Housing

7

30 KEY IT ACCOMPLISHMENTS TRANSFORMING GREENSBORO, FY22-23

1. Security upgraded to TLS 1.2 on CASPER. 2. CASPER's security enhanced for PCI Compliance. 3. Ecommerce app compatible with TLS Ciphers. 4. Sworn Officer’s Overtime Calculations corrected. 5. Cohesity immutable backup schedule implemented. 6. INFOR security roles audited and updated. 7. Replaced Cisco cameras; migrated to Verkada 8. Pay code created for multi-trade issues. 9. Merit calculation updated for Step Plan. 10. Civil Drawings App developed for E&I. 11. 834 Delta Dental, UHC & Vision files rewritten for INFOR V11. 12. Dashboard Gear data access issue resolved.

3