IT Strategic Plan FY23-26

Strategy and Performance Framework

"Building pathways to the future requires a willingness to leave behind what is comfortable and familiar, and to embrace the unknown with determination and resilience."

In today's rapidly changing world, technology has become an integral part of every aspect of our lives. The City of Greensboro recognizes this and has developed a comprehensive plan to harness the power of technology to improve the lives of its citizens. The Greensboro IT plan should support the City of Greensboro's economic growth objectives, improve public safety, enhance public services, and build a sustainable future. Moreover, the Greensboro IT plan should align with the City of Greensboro's overall vision for the future, which is to create a sustainable and equitable community for all citizens. The alignment of the Greensboro IT plan with the City of Greensboro's overall plan is crucial to the successful development and implementation of a comprehensive approach to the future. Implementing a strategic plan requires a clear understanding of the key initiatives and guiding principles that will drive the plan's success. The Greensboro IT plan is no exception, and as such, IT has identified several key initiatives and guiding principles that will help achieve the plan's overall objectives. One of the key initiatives of the Greensboro IT plan is to improve IT operational excellence. This involves enhancing IT services, systems, and processes

to ensure that they are effective, efficient, and secure. The plan also seeks to drive technology innovation by identifying and leveraging emerging technologies that can improve the city's services and operations. Additionally, the plan aims to improve IT excellence by enhancing the technology maturity of the city and decreasing risk through the implementation of more robust IT solutions. To achieve these key initiatives, the Greensboro IT plan is guided by several principles. These principles include ensuring that all IT investments align with the city's overall objectives, maximizing the use of existing technology investments, and minimizing duplication of effort. Additionally, the plan emphasizes the importance of developing a culture of innovation that encourages experimentation, collaboration, and continuous improvement. Overall, the Greensboro IT plan's key initiatives and guiding principles are critical to its success in supporting the City of Greensboro's overall vision for the future. By aligning the plan with the city's broader objectives, maximizing the use of existing technology investments, and fostering a culture of innovation, the IT plan will play a vital role in driving the city's progress and success in the years ahead.

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