IT Strategic Plan FY23-26

Table of Contents Strategy and Performance Framework............................................................................................................... 4 Aligned Mission, Vision and Values .......................................................................................................... 5 City of Greensboro ................................................................................................................................ 5 Greensboro IT ....................................................................................................................................... 5 IT’s Guiding P rinciples...................................................................................................................................... 6 Collaborate for Satisfaction ...................................................................................................................... 7 Optimize IT Investments ........................................................................................................................... 8 Protect People, Data, and Systems ........................................................................................................... 9 Create Value, Reduce Costs .................................................................................................................... 10 Promote Continuous Learning ................................................................................................................ 11 Align With the Business .......................................................................................................................... 12 Lead with Partnership and Innovation.................................................................................................... 13 IT Strategy Targets and Improvements....................................................................................................... 14 IT Delivered Business Value ........................................................................................................................ 15 Key Initiatives and Alignment ................................................................................................................. 16 2023-2024 IT Key Initiative Plan ................................................................................................................. 17 Initiatives Directly Supporting Business Requirements .......................................................................... 18 New Initiatives Improving IT Operational Excellence ............................................................................. 19 New Initiatives Supporting Technology Innovation................................................................................ 20 Strategic Roadmap:................................................................................................................................. 21 Mission, Vision and Values Guide IT Strategy......................................................................................... 22

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