IT Service Catalog for Year 2018-2019

Tier I Monthly Charges Fee Schedule A P P E N D I X A Standard Equipment: Any CHANGES to the standard set up will change the monthly lease charge amount.

Monthly Service Desk Charge

Monthly Microsoft Ofce/Core CAL & AV

Monthly Lease Charge

Primary Network Charge**

Monthly Total Tier I

Type of Equipment

Lease Term*

Additional Information

Standard Desktop with one 23" monitor

includes 16 GB of RAM and a 512 GB Solid State Hard Drive includes 16 GB of RAM and a 512 GB Solid State Hard Drive includes 16 GB of RAM and a 512 GB Solid State Hard Drive includes 16 GB of RAM and a 512 GB Solid State Hard Drive includes 16 GB of RAM and a 300 GB Hard Drive *Includes monthly $7.00 Virtual Desktop License Fee

36 months

$49.00

$53.33

$87.00

$21.52

$210.85

Standard Desktop with two 23" monitors

36 months

$57.00

$53.33

$87.00

$21.52

$218.85

Standard Laptop ONLY Standard Laptop with dock and one 23" monitor Standard Workstation with one 23" monitor

36 months

$59.00

$53.33

$87.00

$21.52

$220.85

36 months

$81.00

$53.33

$87.00

$21.52

$242.85

36 months

$81.00

$53.33

$87.00

$21.52

$242.85

Thin Client

36 Months

$20.00

$53.33

$87.00

$21.52

$181.85*

Apple IPAD with 128 GB and Verizon service Apple iPAD with 128 GB andWiFi only

Verizon service is an additional charge.

24 months

$29.00

$25.00

$20.00

n/a

$74.00

24 months

$24.00

$25.00

$20.00

n/a

$69.00

*A 15% service charge will be added to “one-time” lease payments. **Network fees will be billed based on device status; Primary device $87.00 per month, Secondary device $39.00 per month **Surface devices will billed for network fees at the desktop Primary rate, non-personal devices such as CPUs for TVs will be billed as Primary devices Service Desk TIER I consists of all City departments with the exception of the following TIER II groups: • Finance, Equipment Services Division • Guilford-Metro 911 TIER II groups pay a fat $5000 per year/per IT staf person charge.

NOTE: These fgures are for budget purposes only. The actual monthly lease charge will be based on the confguration of equipment. Equipment prices are subject to change. Increases or decreases will be passed on to the customer. These charges apply to all machines.

33

I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9