IT Service Catalog FY 23-24

INTRODUCTION

As the Chief Information Officer for the City of Greensboro, I am excited to introduce the annual service catalog for the IT department. Our goal is to use technology to improve the lives of our citizens and create a sustainable and equitable community for all.

The service catalog outlines the various services and programs we offer to support the city’s economic growth objectives, improve public safety, enhance public services, and build a sustainable future. We are committed to providing efficient and effective services to our citizens and are continuously working to improve our offerings. We understand that technology is an integral part of modern life, and our services have become even more crucial recently. We aim to provide the necessary technological infrastructure to support the city’s departments and deliver services to our community efficiently and securely. The service catalog outlines the key initiatives and guiding principles that drive our IT plan. We are committed to creating a learning culture, collaborating with partners, enhancing IT services, systems, and processes, and fostering a culture of innovation. We continuously strive to stay up-to-date with the latest trends in technology to provide the best services possible to our citizens. We are committed to ensuring that all IT investments align with the city’s overall objectives and maximizing the use of existing technology investments while minimizing duplication of effort. By following these guiding principles, we can make Greensboro the most desirable mid-sized city in America.

Rodney Roberts, Chief Information Officer Information Technology Department City of Greensboro Phone: 336-412-6158

2 IT SERVICE CATALOG • FY 2024