IT Service Catalog FY 23-24

Service Catalog FY 2024 INFORMATION TECHNOLOGY

Online Billing Review For Lease Charges..................21 Password Self-Service Tool.............................................22 Service Desk.........................................................................23 Enterprise Solutions Web Services.......................................................................25 Applications & Systems Development.......................26 Enterprise Asset Management......................................27 Geographic Information Systems................................28 Computer Operations......................................................29 Enterprise Resource Planning.......................................30 Appendix Appendix A: Fee Schedule..............................................32 Appendix B: Wireless Locations....................................34 Appendix C: Severity Level Definitions......................36 Appendix D: IT Policies.....................................................36 Appendix E: Applications Development Supported Applications......................................................................... 37 Appendix F: How To Section..........................................43

Introduction............................................................................2 Operational Organization Chart......................................3 Roadmap for IT Strategic Plan..........................................4 Administrative Services IT Cyber Security...................................................................5 Open Data Program.............................................................6 Project Management Service...........................................7 Infrastructure and Operations Franchise & Right-of-Way Management Service.......9 Digital Faxing Service.......................................................10 E-mail Service......................................................................11 Enterprise Server Support..............................................12 Network Access..................................................................13 Spam Quarantine Service...............................................14 Storage Area Network......................................................15 Structured Cabling Service.............................................16 IP Video Surveillance........................................................17 Mobile Devices...................................................................18 Telecom/VOIP...................................................................... 19 Leasing Technology Service...........................................20

Supporting Greensboro's Smart City Goals Information Technology

The Information Technology Department provides the technology platform that supports the day-to-day operations ofthe City of Greensboro. Our staff of 46 IT employees are responsible for maintaining, upgrading, and supporting a vast network of computers, data, and enterprise systems that facilitate the delivery of City services to the residents of Greensboro.

OUR VISION

OUR MISSION

To empower the business through collaboration and strategic use of technology.

To be a trusted partner for delivering value through effective and innovative business technology solutions.

1 IT SERVICE CATALOG • FY 2024 OUR SERVICE