IT Service Catalog FY 23-24

INFRASTRUCTURE AND OPERATIONS

Storage Area Network A storage area network (SAN) is an architecture that allows computers and servers to attach to remote data storage.

INCLUDES:

• 10 GB storage on U: drive

How do we charge? Included in monthly Network charge (Appendix A) Major cost drivers • Storage management • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

• Storage for Department Shared Folders

• Storage for Department Folders

• Data backup and recovery services

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

• Directory services

• Data archiving services

Contact: Nick Brown Network Services Manager 336-373-2200

How can you help?

1. Purge unnecessary data from U: drive and department folders. 2. Save shared documents in department folders. Do not keep multiple copies.

FACT:

SAN refers to the centralized storage of your information, and allows you access from multiple locations not just from your office.

15 IT SERVICE CATALOG • FY 2024