IT Service Catalog FY 23-24

INFRASTRUCTURE AND OPERATIONS

Spam Quarantine Service The Checkpoint Email Security system automatically moves spam messages to users Junk folder in Outlook. These items are kept for 30 days by default.

INCLUDES:

SPAM

• Customized block list

• Email

How do we charge? Included in monthly Network charge (Appendix A) Major cost drivers • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance • Internet filtering • Bandwidth • System administration What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

categorization

• Centralized

management

• Weekly Spam Quarantine Notification

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

Contact: Nick Brown Network Services Manager 336-373-2200

Junk and Spam messages are kept in the Outlook Junk Email folder for 30 days. FACT:

14 IT SERVICE CATALOG • FY 2024