IT Service Catalog FY 23-24

INFRASTRUCTURE AND OPERATIONS

Franchise & Right-of-Way Management Service Management of telecommunication franchise agreements, cell tower negotiations, and private right-of-way use for fiber optic cabling.

INCLUDES: • Negotiation with Government Affairs Directors for telecommunication franchise agreements • Prepare business telecommunication negotiate cellular equipment agreements and equipment change agreements for city towers and water tanks • Oversee maintenance inspections and repair of City cell towers • Work with cable providers to resolve internal and resident complaints • Oversight of Small Cell deployment for businesses and residents; 5G capabilities encroachments for City Council approval • Manage and

How do we charge? • Fee for occupation of telecommunication franchisees is received through quarterly installments from the State of North Carolina’s telecommunication tax • Cell tower and water tank use by cellular companies is minimum of $50,000 per year for new co-location agreements Major cost drivers • Revenue is collected from the State of North Carolina’s shared taxes. The State of North Carolina taxes these companies at a rate of 3.22% of gross receipts, over and above the regular state sales tax, and shares with each City an amount equal to 3% of receipts on the sales of services within the City’s boundaries • Benchmarked with municipalities to determine cost for cellular companies to co-locate on City cell towers and water tanks

What should you expect? Service availability: 8 am - 5 pm, Monday - Friday Overnight packages can be sent to: City of Greensboro Information Technology Department c/o John Gribble 300 W. Washington Street Greensboro, NC 27402-3136

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 1 Day Low 2 Days

Contact: John Gribble Franchise & Right-of-Way Manager

P: 336-373-2464 F: 336-335-6196

To date all Sprint equipment has been removed from City owned cell towers and water tanks.. FACT:

How can you help?

1. Call 336-373-2464 when there is a resident concern that needs resolution

9 IT SERVICE CATALOG • FY 2024