IT Service Catalog FY 23-24

INFRASTRUCTURE AND OPERATIONS

As a Deputy Chief Information Officer (CIO) for our dynamic midsize city, I am both honored and excited to manage Telecommunications, Service Desk, Network Infrastructure, Server Infrastructure, and Franchise Management divisions. Although I am newly appointed to this role, my journey within our city’s Information Technology domain has been filled with rewarding experiences and close collaborations with skilled professionals and dedicated teams. In my capacity as Deputy CIO of Infrastructure and Operations, my primary focus is to shape our organization’s technology strategy while fostering a vibrant, collaborative workplace that encourages innovation and creative problem solving. By aligning our technology initiatives with our city’s overall objectives and emphasizing a clear understanding of our business goals, we can strengthen our technology systems, bolster our security protocols, enhance our agility, and develop our employees’ skills. Together, we’ll drive our organization toward success in line with the IT and City Council Vision and Mission. I wholeheartedly encourage you to share your thoughts and ideas on how we can achieve these objectives. I am eager to receive any feedback or suggestions you may have. Let’s work together to create a culture of excellence and innovation, delivering top-notch technology solutions for our organization and the city we serve. I am looking forward to working with you all, and I am confident that through our collaborations, we will achieve great progress as a team.

Sylvia Corum Deputy CIO Infrastructure and Operations 336-412-6158

8 IT SERVICE CATALOG • FY 2024