IT Service Catalog FY 21-22

OUR SERVICE

Desktop & Mobile Support

Network

Enterprise Applications Cyber Security

200 On Premise Apps & Systems

2,2 5 7 VOIP Phones 1,272 Desktop Computers

200 Miles of Fiber 300 Enterprise Servers 230 Terra bytes of Data

ISO 27001 Certified End Point Protection CyberSecurity Awareness Training PCI Compliance Security Audits Third Party Security Assesments Phishing Tests DarkWeb Monitoring Risk Detection &Mitigation

Lawson/Infor Cloud Support Enterprise Asset Management for 1,100,000+ City Assets Over 500 GIS Map Layers Website Design & Development API & Interface Development 100 Enterprise Databases Mobile Application Development

1,945 Laptops 939 Cameras 800 Cellular Devices 184 Printers 1 3 0 Mobile Devices

225Wireless Access Points 10 - 40 Gigabit Network Hub Sites 300 Routers & Switches 659 IP Surveillance Cameras 4 Digital Signs

Vulnerability Scans

Our Goals

Please note, due to Covid-19, Customer Satisfaction Surveys were not conducted this year.

Customer Satisfaction

100 City Facilities Connected by High Speed Fiber Network

Goal: Maintain Infrastructure 99.8%Network Up Time

Goal: Exceptional Customer Service

Supporting Technology for 4,000 City Employees

Open Data &Open Budget

Top 10Digital City Ranking Since 2014

Goal: Transparency & Accountability

Goal: Economic Development

Smart cities use data and technology to create efficiencies, improve