IT Service Catalog FY 21-22

INFORMATION TECHNOLOGY STRATEGIC PLAN

Roadmap

FY22

Upgrade CityNet Website Upgrade Perceptive Document Mgmt. New Infor CloudSuite ERP live! Continue migration to GIS Enterprise Enterprise roll out OfØce 365 VoIP TelecomUpgrade Smart meters & Sensors inWater Cloud Enterprise Archive Solution Establish Enterprise Drone Strategy

FY24

FY23

Expand Open Data Infor Document Management Performance Dashboards Smart Parking External Website Rebuild Kronos Dimensions Upgrade

Standardize GIS Address Model Phased renewal of internal applications expand ERP voice recognition Arti Ø cial Intelligence skill set

FY25

Replace Contact Center Application Machine learning AI Customer Service Virtual Assistants Formalize IoT program Complete Data Center Migration to Cloud Produce Data Catalog

FY26 & Beyond

Exploring Block-Chain Explore Municipal Broadband & viability of Starlink Measure and reduce Carbon Emission footprint Explore Business usefulness of Metaverse.