IT Service Catalog FY 2018-19

Storage Area Network A storage area network (SAN) is an architecture that allows computers and servers to attach to remote data storage.

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INCLUDES:

• 10 GB storage on U: drive

How do we charge? Included in monthly Network charge (Appendix A) Major cost drivers • Storage management • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

• Storage for Department Shared Folders

• Storage for Department Folders

• Data backup and recovery services

RESPONSE TIME

• Directory services

Priority Critical

Time

2 Hours

• Data archiving services

High

Same Day

Medium

2 Days 3 Days

Low

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help? 1. Purge unnecessary data from U: drive and department folders. 2. Save shared documents in department folders. Do not keep multiple copies. ••••••••••••••••••••••••••••••••••••••••••••••••• • • • • • • • • • •

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FACT:

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With the use of more cloud- based services, IT expects to reduce the size of our SAN and pass the savings onto our customers.

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