IT Service Catalog FY 20-21

HowTo Section A P P E N D I X F

Information Technology How to Section

How to ReviewYour Monthly Service Desk Billing:

http://citynet/MyTools/tl/Pages/default.aspx

Via CityNet, under the Technology Liaisons site, Computer Leasing, Look up Equipment; choose Monthly Billing Invoice. Enter the Month and year you would like to view the billing and click OK. If you would like to import the information into Excel to manipulate, you can do so by clicking on the icon just below FILE in the upper left corner. If you have questions or need assistance, contact Kathy Goodwin at 336-373-2828 or via email at kathy.goodwin@greensboro-nc.gov.

How to Request Infor Lawson Security or Changes to Security:

http://citynet/community/LawsonSecurityRequest/

Each department has at least one Infor/Lawson account approver. Only account approvers and department directors have the ability to request updates to Lawson security for new or existing employee positions. Find the updated list of your Account Requestor here: http://citynet/Documents/InformationTechnology/ Infor%20Lawson%20Account%20Approvers.pdf .

The account approvers will submit the request online and will be contacted with questions and/or notified when the request is completed.

If you need assistance, contact Jimmy Johnson at 336-373-3257 or via email at jimmy.johnson@greensboro-nc.gov .

Infor Lawson Account Approvers (Last Updated 5/26/2020) If the department is not listed one must get approval from department director. Department Requestors Budget and Evaluation Jon Decker Coliseum Chad Paris Communications Carla Banks Engineering Ute Munro, Kevin Pearson Executive Miriam Sharif, Christian Wilson, Len Lucas Field Operations Kim Welborn, Christine Kepic, Tonya Williams Finance

Chris Payne, Marlene Druga, Anita Wilson, Nagesh Annambhotla

Fire

Mike Swails, Tracy Hinshaw

Guilford Metro 9-1-1 Human Relations Human Resources Information Technology

Tykia Johnson

Love Jones

Kevin Swilley, Jamiah Waterman Ja’Tia Thompson, Chryste Hofer

Law

Jennifer Smith-Sutphin

Legislative

Angela Lord

Library Dena Keesee Neighborhood Development Lamont Taylor Office of Workforce Dev

Matt Jeffreys, Chris Rivera Bernadette White, De Blake

Parks & Rec

Planning

Olivia Byrd

Police

Delisha Council, Jennifer McDowell, Leslie Brown

Transportation Water Resources

Stephen Carter

Kristine Williams, Aimee Walker

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