IT Service Catalog FY 20-21

Supported Applications A P P E N D I X E

Application Services Supported Applications

Application Name

Description

Department

An application for departments to make a formal request to Budget when money is requested to move between accounts. An application that tracks Capital Improvement Projects across the City organization. It has data entry and reporting features. An application that tracks contracts for nonprofit organizations. It maintains contract data and prints the notifications that are sent to organizations. It also produces reports needed by budget. An application for the Contact Center to track and route resident requests to the appropriate department for follow up. It features Enterprise Asset Management and Lawson integration and an extensive knowledge base used by contact center representatives or other third parties. Additionally, there is 3rd party software supported that allows citizens to initiate chat sessions with Contract Center representatives. An Application Programming Interface that allows third party providers to communicate with the City's Contact Center application. A web form that provides an easy way to merge customers' information into the contact center database. An application that enables videos produced by GTN, and all associated information, to be tracked throughout their life cycle. An application, with internal and external portals, that allows GTN to upload and display daily and monthly television schedules to be referenced for residents online. An application that enables the print shop to track, report, and print billing information for jobs completed. It includes a utility for processing print shop billing data and sending it to Lawson for accounting purposes. The main application in the Building Inspections collection. Handles the permitting process for building, electrical, mechanical, plumbing, and driveway permits, manages fees, contractors, inspectors, code tables, and inspection results. Part of the Building Inspections collection. Scans permit inspections for items added during inspection and applies the payments to the permit/contractor. Part of the Building Inspections collection. Operators run this program at month end to update and generate mailable bills for contractors that owe money on permits. Part of the Building Inspections collection. Creates reports about permit changes and calculates General Ledger totals for upload into Lawson. Part of the Building Inspections collection. An application where Building Inspectors can view their daily itinerary of inspections and enter inspection results while on site. Part of the Building Inspections collection. Allows lookup of archived BI information from the mainframe. Part of the Building Inspections collection. Enables contractors and homeowners to schedule building inspections online, and view/pay their balances. Part of the Building Inspections Collection. An application that enables managers to expire, unexpire, cancel, unfinalize and perform other supervisor functions unavailable in the main BI application. Part of the Building Inspections collection. Applies payments from the iNovah system to Contractor accounts to indicate permits have been paid.

Budget Request

Budget & Evaluation

Capital Improvement Projects

Budget & Evaluation

Budget & Evaluation

Non-Profit Payments

Communications & Marketing

Contact Center

Communications & Marketing Communications & Marketing Communications & Marketing Communications & Marketing Communications & Marketing

Contact Center API

Contact Center Customer Maintenance Greensboro Television Network Video Tracking

GTN Schedule

Print Shop Bill Processing Creates files and reports necessary to complete the print shop billing cycle run by the computer operators.

Communications & Marketing

Print Shop Billing

Engineering & Inspections Engineering & Inspections Engineering & Inspections

Building Inspections

Building Inspections Adjustments Building Inspections Billing Building Inspections Daily Payment Processing Building Inspections Daily Permit Register Building Inspections Field Unit Building Inspections Query Building Inspections Scheduler

Engineering & Inspections

Engineering & Inspections Engineering & Inspections Engineering & Inspections Engineering & Inspections Engineering & Inspections

Building Inspections Self-Service Portal

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