IT Service Catalog FY 20-21

E N T E R P R I S E S O L U T I O N S

INCLUDES:

Computer Operations This service includes the scheduled processing of data by a dedicated operator between the hours of 6 am and 8 pm. These operations are typically clearly defined, follow a set process, do not deviate much over time, and are batch jobs. This service includes the execution of processing functionality available in 3rd party or custom software and also includes the running of reports.

• 1099 Printing • Accounts Payable Reporting

• Back to Basics Reports • BI Contractor Invoices • BI Permits • Calendar and Fiscal Year End Closing • Cash Payments, Processes Morning and Nightly • Check Orders • Coliseum Roster Pay Processing • Cost of Retiree Health and Life Insurance • Delta Dental Data • enQuesta New Commercial Accounts Processing • enQuesta Work Orders • Instructor Timesheet Reports • Lawson Processing Jobs • Licenses and Discovery Letters For Business Permit • Licenses and Discovery Letters For Privilege License • Payroll Processing and Check Creation • Print Shop Billing • Purchase Orders • Superior Vision File Data

What is this service? See supported processes listed at left

How do we charge? Included in monthly Network charge (Appendix A)

What should you expect? Dedicated processing on a strict schedule when the City is open for Business. Email ITComputerOperations@greensboro-nc.gov for any changes to the processing schedules.

Contact: Ja’Tia Thompson

ERP Manager 336-373-2129

FACT:

When you fill out an insurance selection change form, do you ever wonder how your benefit changes actually make it to United Healthcare and Delta Dental? The operators transmit weekly files to our benefit vendors to ensure that your data is not only transferred promptly, but securely!

• Telephone Billing • United Healthcare Benefit Data • United Healthcare Cobra Data • Water Billing • Water Penalties • W2 Printing

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