IT Service Catalog FY 20-21

E N T E R P R I S E S O L U T I O N S

Custom Software Development

INCLUDES: • Business process analysis • Web application design • Development & testing • Support & maintenance for custom developed software and applications • Crystal report development • Data manipulation and automation • Customized tools for processing routine batch data jobs • Batch data processing • Upgrades and new software require business process analysis at the start and user acceptance testing of each cycle

Full software development life-cycle (SDLC) services from concept and design to deployment and support, including creation, replacement, patching or enhancement. Data driven web-based applications are provided as well as interfaces for data processing and transfer. Data transfer with or between other City systems where feasible. Full service support of all applications in our portfolio. Limited custom report creation. In exceptional circumstances, data manipulation. Processing Morning and Nightly

What is this service? Support and maintenance of 130+ applications. See Appendix E for a summary of our portfolio. Major cost drivers • Manual data fixes • Manual software testing & retesting • Non-conformance of older applications to modern software best practices • Insufficient notification time for changes that impact our portfolio • Insufficient documentation of business processes or software requirements What you should know • Contact the on call developer at 336-373-DEVS (3387) or appservices@greensboro-nc.gov . • We build custom solutions where a cloud-based product does not already exist to fill the need. • Software must be upgraded regularly or it becomes obsolete. Very old software must be rewritten from scratch. • Upgrades and new software usually require two or more development/ acceptance cycles, depending on the complexity of the software. • Small changes in custom software can take many weeks or months.

1. For support requests, please follow our support intake proceure. 2. Including a screenshot helps us to help you faster. How can you help?

Since last year our Developer-on-Call handled over 530 support requests. FACT:

Contact: David Pither-Patterson Principal Software Engineer 336-373-7798

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