IT Policy Manual FY 2025-26

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Information Technology Department's Policy Manual July 1, 2025-June 30, 2026 City of Greensboro, NC

This manual has been created to consolidate all of the IT Department's policies into one cohesive reference. This manual will be reviewed annually and posted to our IT Department website.

Table of Contents

BACK-UP AND RENTENTION POLICY ..................................................................................................... 4

CHANGE MANAGEMENT POLICY .......................................................................................................... 6

DISASTER RECOVERY POLICY .............................................................................................................. 12

INFORMATION TECHNOLOGY OPERATIONS POLICY ............................................................................. 14

INFORMATION TECHNOLOGY LOANER DEVICE RENTAL & RETURN POLICY ............................................ 19

LOST OR STOLEN LEASED EQUIPMENT POLICY...................................................................................... 21

MOBILE DEVICE POLICY (CELL PHONES AND iPAD) .................................................................................. 22

ONE CONNECT POLICY ....................................................................................................................... 26

OPEN DATA POLICY............................................................................................................................ 29

PRINTER POLICY................................................................................................................................ 33

SELF-SUPPORTED DEPARTMENT POLICY .............................................................................................. 36

SURPLUS POLICY ............................................................................................................................... 40

SURVEILLANCE CAMERA MONITORING AND AUDITING POLICY ............................................................ 41

TECHNOLOGY REFRESH POLICY .......................................................................................................... 44

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