IT Policies Manual FY 2024-2025

Docusign Envelope ID: CE02E790-7159-459B-9F50-C807BADBC958

INFORMATION TECHNOLOGY OPERATIONS POLICY

PURPOSE

The purpose of this policy is to define the IT operation processes and standards to effectively manage IT resources and ensure the continuous availability of systems and applications to City of Greensboro employees, residents and partners. This policy also allows the IT organization to identify efficiencies and areas of improvement to IT processes and standards.

SCOPE

This policy applies to:

1. All Information Technology assets owned and operated by the City of Greensboro.

2. All IT employees, contractors and consultants.

DEFINITIONS

Incident

An event that could impact access to information technology resources

Adding duplicate technology components to provide continuous access to systems and applications in the event of failure to other technology components Improving the reliability of a system or application to make it always available for employees, residents and partners

Redundancy

Availability

Intrusion Prevention System

A software or hardware system that detects and blocks intrusion and cyberattacks against systems and application

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